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Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

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I recently noticed ghost images on my Dell XPS 12 Duo. If a bright image on dark background stays on the screen for a couple of minutes and then I switch to somewhat dark background I can clearly see the previous image on the screen for some time before it fades away. Once I noticed it I started spotting even more subtle ghost images. I even managed to capture it in a picture with a low-end digital camera - http://imgur.com/a/RIYff (notice the tray icons clearly seen in the Win 8 start screen and even the facebook ad is visible). It is far more clear when you look at the actual screen and not on a picture. I already arranged replacement laptop (as I had other issues with this one) but yesterday I read news about mass defects in Apple's Retina MacBooks ( http://www.ibtimes.com/print/macbook-pro-retina-display-problems-apple-faces-class-action-suit-ghosting-issue-1129939 ) with practically the same issue. Now I wonder if it is possible that all Dell XPS 12 Duo screens have this problem.

So anyone else seeing this on his machine?

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  • Brief history: My first generation XPS12 purchased in January, 2013 (received in February) had its screen replaced 2-3 times and the motherboard once. The computer was totally replaced in October, 2013 with the later Haswell version. Image retention problems apparently still are still not corrected. Visiting My Dell, it indicates that my warranty runs out on January 27, 2014 and that no extensions to the warranty are available. I called Dell and was able to get the full premium warranty extended including having Dell Technical staff making house visits (just like the original warranty). It was extremely expensive, but considering the history of the XPS12, I am pretty certain that I will have continued problems requiring at least some computer repair before the new warranty expires in January, 2015. For those interested the cost was $317.00, but in this case well worth it. I only hope that they get another manufacturer to develop a replacement screen soon. My screen is getting really bad now. The worse starts appearing after about 3 months of light use.
  • Yikes... This is my first Dell Machine and buying a 2nd generation product with a serious design flaw from the first isn't really the best way to make an impression imo.

    The display is the most important part of a laptop for me and truly the only reason i upgraded from my last Ultrabook (it was a first gen ultrabook with a TN panel) so finding out that my XPS 12 has these issues is troubling indeed. I really hope they don't sweep this under the rug. This is a make or break situation for them if they want my business in the future. 

  • That really stinks to here that the screen burn in will get worse over time, because I can live with it they way it currently is.

    Looks like I'll be returning this back to Microsoft based on what everyone is saying here rather than waiting for the inevitable when the screen gets really bad....it stinks because I love this form factor.

  • The Dell XPS 12 that I bought on December 28 had noticeable image retention right out the box.  About 3 to 4 minutes on a static image is enough to cause image retention.  I waiting for the Microsoft store to receive new units so that I may exchange my current unit for a new one.  Hopefully, the next batch of XPS 12 will contain the new screens. 


    Has anyone received the new batch of units that supposedly no longer have the image retention issue?

    Thanks.

  • xjf1776

    The Dell XPS 12 that I bought on December 28 had noticeable image retention right out the box.  About 3 to 4 minutes on a static image is enough to cause image retention.  I waiting for the Microsoft store to receive new units so that I may exchange my current unit for a new one.  Hopefully, the next batch of XPS 12 will contain the new screens. 


    Has anyone received the new batch of units that supposedly no longer have the image retention issue?

    Thanks.

    December 28... Did yours come with windows 8.1?  I kinda assume new batch would come with it. 

    Haven't received my supposedly new batch.  It says EXG pending dispatch processing. 

  • viswhiz

    xjf1776

    The Dell XPS 12 that I bought on December 28 had noticeable image retention right out the box.  About 3 to 4 minutes on a static image is enough to cause image retention.  I waiting for the Microsoft store to receive new units so that I may exchange my current unit for a new one.  Hopefully, the next batch of XPS 12 will contain the new screens. 


    Has anyone received the new batch of units that supposedly no longer have the image retention issue?

    Thanks.

    December 28... Did yours come with windows 8.1?  I kinda assume new batch would come with it. 

    Haven't received my supposedly new batch.  It says EXG pending dispatch processing. 


    No, mine came with Windows 8. 

  • My last two replacements were refurbished and they arrived in few days after i talked to them,but this time it is taking longer. So i'm assuming they are manufacturing new version (that's what they are claiming anyway). 

  • So has anyone here received this supposedly new model yet to determine if the problem is indeed fixed?

  • haven't got mine yet, this will be the first place I post when I do.

     

    Order details state expected shipping date to be 30/12/13 , but they obviously missed that one as it is still in production. Hopefully not much longer

     

  • hayesb2

    So has anyone here received this supposedly new model yet to determine if the problem is indeed fixed?

    Just got an email that an exchange order has been processed.

    I did not see "MLK" on it, it says XPS DUO 12, NBK, BTX

    I'm a bit discouraged that I might be getting the same thing.  Hopefully not.  What does it say on your dispatch information?

  • We should keep in mind that even if the problem appears to be fixed on the replacement screen it may take a couple of months to verify that the problem won't appear again.
  • I was advised by my Dell Support person in the UK today that they have new screens and related parts coming in that fix the issue... due in January and that they will send someone out to fit it. He said its a 'completely different screen' and 'definitely solves the issue'.  Ill keep you updated.

  • viswhiz

    hayesb2

    So has anyone here received this supposedly new model yet to determine if the problem is indeed fixed?

    Just got an email that an exchange order has been processed.

    I did not see "MLK" on it, it says XPS DUO 12, NBK, BTX

    I'm a bit discouraged that I might be getting the same thing.  Hopefully not.  What does it say on your dispatch information?

    I got that same email.  When the box came, it had three parts in it - A motherboard, the windows button board, and some other board.  I contacted @DellCares and found out there was some mixup.  I'm still hopefull to get a different model, even if they do fix the issue.

  • I just swapped out my XPS 12 for a new one at the local Microsoft store in Toronto yesterday.  Unfortunately, the new unit has a shipping date of 11/20/2013, and Windows 8 installed.  The screen on this new unit is a noticeable improvement on the prior one.  The image retention is very marginal, and not noticeable unless you look for it. 

    However, based on the comments that the problem would only get progressively worse, I am now trying to decide if I want to wait until the end of my exchange period with Microsoft and hope that I can exchange it for a XPS 12 with a new screen, or simply request a screen replacement from Dell when the screen deteriorates further.

    Interestingly, I spoke with Dell technical support today about the problem and was told that the XPS 12 9q33 (Haswell) units DO NOT officially have a reported problem with image retention.  He stated that only the 1st generation units have this problem.  Also, as there is no official problem with the 9q33, the person I spoke with said he is not aware of any new screens for the XPS 12.

    Of course, I told him to consult this thread and other online forums about the "non-existent" problem but he still stuck to the position that the screens on the 9q33 units do not have an image retention problem.  Regardless, he offered to schedule a screen and motherboard swap if I wanted. 

    Maybe, in North America at least, Dell does not want to openly and officially acknowledge the problem as this might result in a flood of warranty requests or product returns.

  • xjf1776

    I just swapped out my XPS 12 for a new one at the local Microsoft store in Toronto yesterday.  Unfortunately, the new unit has a shipping date of 11/20/2013, and Windows 8 installed.  The screen on this new unit is a noticeable improvement on the prior one.  The image retention is very marginal, and not noticeable unless you look for it. 

    However, based on the comments that the problem would only get progressively worse, I am now trying to decide if I want to wait until the end of my exchange period with Microsoft and hope that I can exchange it for a XPS 12 with a new screen, or simply request a screen replacement from Dell when the screen deteriorates further.

    Interestingly, I spoke with Dell technical support today about the problem and was told that the XPS 12 9q33 (Haswell) units DO NOT officially have a reported problem with image retention.  He stated that only the 1st generation units have this problem.  Also, as there is no official problem with the 9q33, the person I spoke with said he is not aware of any new screens for the XPS 12.

    Of course, I told him to consult this thread and other online forums about the "non-existent" problem but he still stuck to the position that the screens on the 9q33 units do not have an image retention problem.  Regardless, he offered to schedule a screen and motherboard swap if I wanted. 

    Maybe, in North America at least, Dell does not want to openly and officially acknowledge the problem as this might result in a flood of warranty requests or product returns.

    Try with their web/email support instead of phone.  Provide the link to this thread.  I had them acknowledge the problem immediately that way.  The phone person would probably on standard scripted response to deny any "known problems" as much as possible.

    About IR, yes mine was very light in image retention in the beginning out of the box, but it gets worse pretty quickly (maybe in a couple of days).  But once its gotten into its worst point, it (seems) hasn't gone any worse (or going worse very slowly...) in my case in about 1.5 months now.

    Just got an update on my case, my replacement is in production with estimated ship date of 1/20/2014 so it will take a while for me.  They said it will have Windows 8.1 preinstalled (indicating "hopefully" a new revised model) and they even bumped up my ssd to 256GB (originally 128) so I'm not complaining much.

    Hopefully all will be well, great screen and ssd upgrade.  Sounds too good to be true, huh????

    Please keep us updated whoever get their supposedly updated models.

    Good luck to all of us