Dell Inspiron 7720 Windows 8 Recovery Disk Creation Fails

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Dell Inspiron 7720 Windows 8 Recovery Disk Creation Fails

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I have been trying to create recovery disks with a brand new Dell 17r 7720 running windows 8

it creates the first disk, and then stops.  I insert a second disk and it just keeps ejecting the disk.

i have tried different DVD-r media and same thing happens

creates first disk

asks for a second disk

insert second blank DVD-r disk and just ejects it

no error message just ejects it

dell backup and recovery program just hangs and gives no error message

anyone else having this issue?

I called support and they are unable to get me a solution, it has been over a week since I started to create disks and contacted Dell support

still no answer or resolution to my issue.

anyone out there have any suggestions?

All Replies
  • @taphouse in regards to @090909's message about using Clonezilla or Acronis yes you can use your Western Digital Passbook to create a System Image on.

    I personally use Acronis not only for myself but I recommend it to my clients. And have had great success with it - it's a bit in depth for a backup system but one thing it will allow you to do a Full Bare Metal Restore of your system, boot the Acronis Restore client from a DVD, point it to your external USB Hard drive that contains your system image and your done.

  • Dell needs to get their head out of the sand. This problem is ridiculous.

    I've noticed their support site is getting worse too. For example, there was NO BIOS update listed for my service tag, but there was a newer version of the BIOS available (A09). I put it in and didn't help with this problem at all. If there is a newer version BIOS, I have no idea, not shown as available on the Dell site. This isn't the only time I've struggled to find drivers or BIOS for their products.

    My only option is to do what others said, either image with Acronis or similar, or use a USB stick to create the recovery media.

  • A 16 GIG OR LARGER USB flash drive is REQUIRED.  Dont even think about using 4 or 8 gigs cuz its too small.

    SANDISK CRUISER FIT DRIVE 16 GIGS is $15

    Use USB 2.0 flash drives.  I have had Epic failures with USB 3.0 flash drives.  Don't think I'll ever buy one of those again.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • I've got a new XPS One 27 Touch and had the same problem trying to create system recovery discs. There was an "error" just after inserting the second one, and that was it. I decided to try using a new USB 3.0 flash drive instead, and the software just sat there and did nothing.

    I discovered that Dell had installed version 1.0.0.2 of their backup and recovery software, but there is a version 1.0.0.4 available. I uninstalled the older version, installed the newer version, tried again, and this time everything worked just fine with the USB 3.0 flash drive.

    So, installing the latest version of the backup and recovery software fixed things for me.

  • Hello

    Has anyone been able to fix this problem, I am now going on 4 months with tech support trying to get this fixed.  They keep denying that their is such an issue with Windows 8 and Dell Back-up and Recovery

    I have told them about this and other posts and they still keep saying there is not issue with there software and windows 8.

    Please anyone out there please help

  • I turned off wireless per someones suggestion and it worked to create the backup to a flash drive. I still wanted the discs however.

    I also contacted dell thru

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form

    and they sent the discs right out to me no questions asked. I never called or emailed them otherwise.

    They even called twice after that to make sure everything was okay.

  • I have the exact same problem.  Just got a Dell Inspiron 15r laptop, running windows 8.  Support told me the same thing.  They won't even give a set of backup disks.

    I had to use a 16gb usb flash drive to create backup.  That worked ok. 

  • Dells response to this issue is so unacceptable, I can not believe that they can not fix it.  Bought a new laptop and it does not function is a very negative reflection on Dell products and Dell as a company

  • Big Ralphie

    Dells response to this issue is so unacceptable, I can not believe that they can not fix it.  Bought a new laptop and it does not function is a very negative reflection on Dell products and Dell as a company

    For this reason I added another section in my Windows Reinstallation Guide. I advise making a backup media with Acronis; see section 3 of my Windows Reinstallation Guide which will guide you step by step through the process.

    http://philipyip.wordpress.com/dell-community-forums/ 

    The free trial will be valid for 30 days where you can create a backup and bootable media, alternatively you can use the WD or Seagate versions depending on what your internal and external drive is. After 30 days you will still be able to restore your image using the bootable media but will be unable to continue making a backup. This will effectively give you recovery media of the factory settings.

    Even if you could create the media from the DataSafe program I would still recommend making the backup with Acronis.

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • i was also having the same problem,

    it was giving me this error while in verifying disk stage : "please re insert the disk you have just written" and when i do so it gives an error and ejects the disk.

    but than after i tried writing the DL dvd of 7.96 GB

    it writes the first disk perfactly and

    asks for another disk but ejects the disk and hangs up :(

    please help solve this problem .

  • hey i also did created the back up in 16 GB usb drive

    now how can i use that drive to recover?

    i mean do i have to keep the files there only or i can create disk from it ??

  • For Windows 7 see:

    For Windows 8 see:

    Windows 8 Restoring From Dell Recovery Media

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • You describe exactly what happened to me when trying to be cautious and after creating account tried to backup factory settings etc. as recovery discs, 2nd disc and brand new XPS One freezes. it shows in progress window that one small file is ready to be copied but disc volume full, despite 4.6? Gbyte discs?

    I am still trying to recover severed links for system folders! ! ! ! A reinstall within 3 days of a great machines arrival all down to Windows 8, hardware checkd out

  • I have a similiar issue with my Inspiron N5110 Windows 7 64bit i bought like year+ ago and having the same issues & ive made mess load of disk's and still wont go through it. as i tried to do the roll back and that isnt solving the issues. My question is why didnt Dell just give all the customers Windows with all the add-ons thats within the system??? I mean heck we paid for the Windows when we bought it, we are only asking for what we deserve a Windows 7/8 disk with all the add-ons like HP does for their pc's from the get go. Its just i dont want to recovery exactly i want a clean reformat on my laptop. but ive tried this 4 times and it still fails, i used dvd's & dual dvd's for things i wanted to keep. at the end of it all when i was going for complete format i get asked for disk's. Is the recovery disk's they gave you a Windows 8 or just some lil recovery of like a roll back??? I just want to bring back my laptop to its best like it was.

  • Media created with the Dell DataSafe program restores an image of the factory settings including drivers and preinstalled programs.

    Reinstallation DVDs when requested from Dell are Windows only and allow for Clean installation. The drivers must be installed from the support website and the preinstalled software from My Dell Downloads. This is covered in great depth in A Clean install of Windows 7 in my Windows Reinstallation Guide:

    http://philipyip.wordpress.com/dell-community-forums/

     

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.