Dell Inspiron 15 Headphone not working

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Dell Inspiron 15 Headphone not working

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I've bought a Inspiron 15 and my headphone set does not work with that. Headphone is with 2 jacks , not a combo but I learnt at least the headset should work although the mic is not. is that correct or do I need a headset with a combo jack? Thanks Singha
Verified Answer
  • Hello Singha.

    The Inspiron 3521 uses the same buggy audio driver that I mentioned yesterday. An older version of the driver has been reported to function correctly, Realtek 6.0.1.6690.

    I suggest that before installing it, first remove your current driver. Go to Device Manager (I don't know the path in Win 8 but I think you go through Settings to get to it) and look under Sound Controllers for the Realtek driver. Right click on it and select to uninstall, and be sure to check the box to delete the files. Reboot and Windows will install its native audio driver. Then just install the older Realtek driver (download the file to the desktop or whatever Win 8 has, then click it and let it unzip to the default location. It should install automatically.)

    Jim Coates -- senior forum member


  • Hi Jimco, Thank you very much for the advice. It did work.Thank you again Singha
All Replies
  • singha1974
    learnt at least the headset should work although the mic is not. is that correct

    That is correct. Any headphone (or the headphone part of a headset) that has a normal standard 3.5mm plug should work in the combo jack. As you said, a mic will not work in a combo jack unless you have an adapter or unless the mic is in a smart phone headset -- that is the kind that combines the headphones and mic into a single plug.

    If you are having a problem, re-install your audio driver. If the headphones still do not work then contact tech support.

    If you need more help please include the full model name (there are several models under the "15" name) and the operating system. If it is an Inspiron 15R 5521 model, the current driver Realtek 6.0.1.6788 A03 is buggy regarding the headphones.

    Jim Coates -- senior forum member


  • Hi JMCO,

    Thanks for the reply, the version is Inspiron 15 3521 and the OS is windows 8 , I tried with the Iphone head set and still didn't work. Please let me know how to re-install the driver or a compatible driver to look.

    Thanks 

    Singha

  • Hello Singha.

    The Inspiron 3521 uses the same buggy audio driver that I mentioned yesterday. An older version of the driver has been reported to function correctly, Realtek 6.0.1.6690.

    I suggest that before installing it, first remove your current driver. Go to Device Manager (I don't know the path in Win 8 but I think you go through Settings to get to it) and look under Sound Controllers for the Realtek driver. Right click on it and select to uninstall, and be sure to check the box to delete the files. Reboot and Windows will install its native audio driver. Then just install the older Realtek driver (download the file to the desktop or whatever Win 8 has, then click it and let it unzip to the default location. It should install automatically.)

    Jim Coates -- senior forum member


  • Hi Jimco, Thank you very much for the advice. It did work.Thank you again Singha
  • hi,i did the same process mentioned above,but while installing the old driver when the native audio driver is already installed automatically,there comes an error...i uninstalled native driver and installed old driver which is mentioned above,succeeded but..still my headphones doesn't work..

    i can see headphone is connected and audio levels are rising but there is no output.. iv'e tried with diff headphones..no result..My laptop is dell inspiron 15 3521 now running with Realtek 6.0.1.6690 but no result im using windows 7 ..can u please help me out

  • rajeevchowdary
    i uninstalled native driver and installed old driver which is mentioned above,succeeded but..still my headphones doesn't work..

    Use the headphones in another device to confirm they work. Then get back the native Windows driver by repeating the process of uninstalling the Realtek driver and removing the files. Test the headphones again with the native driver. If still not working and if the headphones are known to be good yet no sound from 3 different drivers, then probably hardware failure.

    There is no dedicated hardware diagnostic test to use to test the output jack, but if the jack did work when the laptop was new you may test by restoring the laptop to the original factory configuration (Factory Image Restore) and if the jack does not work again then there has been hardware failure.

    Jim Coates -- senior forum member