hey,i purchased dell inspiron 3521 1 month ago and i am facing this problem:
i have problem with headphones.whenever i attach my headphone my sound stops even i remove headphone, i face no sound problem until i restart laptop.the second problem i face while attaching headphone is that many applications/software stop responding.for example if i start any game, on the intro screen the game stops responding.also other applications like media players.3rd problem caused by attaching headphone is at shutdown screen laptop takes very long to shut down.even hour :(
i don't face problem when i am not using headphones.
i tried different headphones but got same result.currently i am using 3 segmented headphones.can any one help me that its my laptop problem software/hardware or i have to use special kind of headphones?thank you.
I had same issue with my lappe,After that I was followed your instruction .Now its working fine for me .
When did this issue begin?
I recommend running SFC scanner on the computer.
Follow below steps to run SFC scanner:
If the issue persists, uninstall and reinstall Audio drivers:
I recommend, uninstall and reinstall the audio drivers.
Also, run diagnostics on Webcam from the below link:
Under Symptom select No sound and click on Run diagnostics.
Awaiting your response!
Thanks & RegardsRajesh R#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.If a post answers your question, please click "Yes".