Dell Inspiron Laptop Mic stopped working suddenly

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Dell Inspiron Laptop Mic stopped working suddenly

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SMy issue is that the microphone on my Dell model N5110 (whatever that means, it was advertised as the Inspiron variety of Dell computers) has ceased to pick up sound.  In fact, all microphones no longer pick up sound, I have two separate line-in mics that I was using to record audio, and prior to getting those I simply used the internal microphone for skype calls and the like.  However, as of 2 weeks ago or so the people I was skype calling with could no longer hear me, and programs such as Audacity no longer register ANY audio of any kind from any of my 3 microphones.  What concerns me is that, in the microphone control panel are (forget what its called), under the properties for each mic, the system tells me that "this device is working properly".  This also applies to Skype and Audacity, both of which inform me that my microphone is working fine.  However, the microphone obstinately refuses to pick up ANY sound whatsoever, and since I have 2 separate line-in varieties as well as the internal mic I don't think it's the hardware.  My question is, is there any software I could be missing or drivers that I need to update in order to fix this issue? (all drivers are up-to-date)

Oh, and it's worth noting that this issue has persisted through restarts, driver updates, software re-downloads, and the like.

Verified Answer
  • Hi Sigma6,

    As you have rightly pointed, issue could be due to a corrupted driver. Please follow the below mentioned steps to reinstall the audio drivers:

    • Click “Start”, type “Device Manager”, and press enter.
    • In the “Device Manager” window, click plus sign next to “Sound, video and game controllers”.
    • Right click the audio drivers and click “Uninstall”.
    • Ensure to check the box for “Delete driver software for this device”.
    • Follow the on-screen instructions to complete the uninstallation and restart the computer.
    • Use the following link to download the audio drivers: http://dell.to/YmP4w8
    • Install the audio drivers and restart the computer.
       
    Do let me know the results.

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

All Replies
  • Hi Sigma6,

    I would like to know if you have checked the default microphone under “Recording Devices”:

    • Right-click volume icon in the notification area of the taskbar, and then click "Recording Devices".
    • Window will list the Microphones available.
    • To make one as default, right-click, and then click “Set as Default Device”.

    Let us isolate the issue by testing the microphone in “Sound Recorder”. Refer to the below link for instructions to record audio with Sound Recorder:

    http://bit.ly/10j4gXM

    Kindly let me know the results to assist you further.

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

  • So, I had indeed made sure to set each of my mics as the defaul when I was testing them, both the line-in and the internal mic.  When I went to the sound recorder, it picked up no sound-just like when I tried to use Audacity or Skype.  However, the system again told me that the microphone was working properly... perhaps its an issue with my soundcard?  or could I just be missing a driver somewhere?

  • Hi Sigma6,

    As you have rightly pointed, issue could be due to a corrupted driver. Please follow the below mentioned steps to reinstall the audio drivers:

    • Click “Start”, type “Device Manager”, and press enter.
    • In the “Device Manager” window, click plus sign next to “Sound, video and game controllers”.
    • Right click the audio drivers and click “Uninstall”.
    • Ensure to check the box for “Delete driver software for this device”.
    • Follow the on-screen instructions to complete the uninstallation and restart the computer.
    • Use the following link to download the audio drivers: http://dell.to/YmP4w8
    • Install the audio drivers and restart the computer.
       
    Do let me know the results.

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

  • So, as we suspected it was a corrupted audio driver!  Since the driver was never missing or out-of-date, my driver updates didn't fix the issue.  However, a deletion and reinstallation worked.  I still can't get my line-in mic to work, but the internal array is working beautifully, and I probably just haven't configured my line-in properly yet.  Thanks for the help, I consider this issue solved!

  • Hi Sigma6,

    You are welcome. By line-in mic, are you referring to the external microphone?

    We can try setting it as default in Recording Devices to use it instead of internal microphone.

    Same goes to the settings in other software like Skype, we will have to set external microphone as default for it to work.

    Kindly try making these changes and let me know how it goes.

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

  • DELL-Kalyan S
    By line-in mic, are you referring to the external microphone?

    Probably he is calling it that because the name used by the IDT driver is "Microphone/Line In" with a picture of a microphone next to it, as shown in this screen shot. That is surely misleading to people who are unfamiliar with with audio terminology.

    The Inspiron N5110 Setup Guide has absolutely no Audio section in it that explains the laptop's audio terms and functions to owners. I have been doing this work for over 9 years now and from the first I have been baffled about why there is no instruction about the laptops' audio functions in any of the manuals. Particularly now in the Information Age it is a mystery why the manuals lack complete instructions and glossaries even in the on-line versions where space is not a limitation.

    Jim Coates -- senior forum member


  • What Jim said is accurate.

     

    Also, an interesting update on the issue...  After I powered on my computer this morning (post shut-down last night), My microphones were both not working again!  I was rather surprised by this, as yesterday my internal microphone had worked perfectly...  Evidently restarting the computer did something to the audio software AGAIN.  So I again reinstalled the driver software, following the instructions posted previously, and... nothing.  It's as if I never fixed anything, with the computer telling me that the drivers and software are both working properly but the microphones not picking up sound.  So close, yet still more issues...  Setting defaults, disabling mic enhancements, re-enabling them, and reinstalling the drivers have all now not worked.  Is there any hope for this or is it unsolvable?

  • Hi Sigma6,

    Let us check if the issue occurs in a new user account. Please follow the below mentioned steps to create a new user account:

    • Click “Start”, type “User Accounts” and press enter.
    • Click “Manage another account”.
    • Click “Create a new account”.
    • Type the name you want to give to the new user account, click administrator account type, and then click “Create Account”.
    • Restart the computer and login into the new user account.
    • If issue occurs in the new user account, uninstall and then reinstall the audio drivers in the new user account.

    Kindly observe the computer for a day in the new user account and let me know the results.

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

  • Ok, so the mics weren't functional on the other account either.  However, THIS time when I went to uninstall, delete, and reinstall the audio drivers, I was told that the ones from the link you gave me above were incompatible with my operating system. (evidently they are for windows XP, while I utilize 64 bit windows 7).  My thought process is that perhaps I had a corrupted audio driver initially, reinstalled the drivers but the drivers were incompatible with my OS, leaving me with incorrect drivers again.  Do you have a link to the proper windows 7 drivers, or any (more) advice?  Thank you for your patience!

  • Hi Sigma6,

    You are welcome. Following link that I posted in my first reply in this thread has audio drivers compatible with Windows 7 32bit and 64 bit: http://dell.to/YmP4w8

    Please try installing the audio drivers and let me know the results.

     

    This thread is locked, due to age.

    If you need assistance, please create a new thread in the proper Dell Support Forum

     

    Thank you

    Thanks & Regards
    Kalyan S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.