I was watching a movie on windows media player and all of sudden the speakers sound went away.
After a long call with support they said that you are using VLC so we can not replace it.
Although it was just installed and was not using it at time of problem.
Please help, Thanks in advance
techyogiPlease help, Thanks in advance
Hello. What kind of help do you want? Here on the Laptop Audioboard we could help you with information about replacing the speakers yourself but you need to inform us of your full laptop model name. Also, you possibly could have some other problem and perhaps the speakers are okay. We could try to help you diagnose the problem. For that kind of help then also include the name of your operating system and whether or not the audio still works through headphones or external speakers.
If you desire help with Dell about your warranty claim, it might be better to post on the Customer Care discussion board. Maybe they have some answers about that. All I know in this regard is that VLC Player voids warranties from Dell and some other manufacturers. I don't know if it is justified or not --I suspect it is -- but probably the warranties do not make it clear that VLC is banned. That might be your best argument.
Jim Coates -- senior forum member
Tech Support will refuse warranty service for speaker problems if the VLC media player is installed on laptops with Windows 7. This exclusion is NOT disclosed in the laptop warranty! Remove all players before contacting Tech Support, leaving only Windows Media Player.
Customer Care board.
and no where in my warranty book it specifies that VLC is banned.........
THanks,,I have posted there,,,,
Thanks,,I have posted there,,,,
Dell Does not Support VLC.
VLC is not a Dell Product.
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Neither is windows or media player.
But how come that voids warranty????????????
And if that does they should inform us in written about that, shouldn't they??
SpeedStepDell Does not Support VLC.
The issue is not that Dell does not support it. That normally would not matter. The issue is that Dell says having it voids the warranty.
I admittedly don't know much about VLC, not needing yet another music player, but it claims to increase volume levels by 200 or 400%. I don't know the details of how it does this, but pushing an underpowered amp to its limits creates clipping distortion that burns out small speakers. All laptop speakers are small so I can imagine there is a high rate of speaker failure on laptops with this software and other players can do the same thing.
Correction, had a typo in my last post. Meant to say ... a high rate of speaker failure on laptops with this software and other players THAT can do the same thing.
Hi techyogi, Please provide the system service tag on a private message so that I can check the details and assist further.I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.
Thanks and RegardsHarish M#iworkfordell
Thanx for your reply
Did you got my message?
Did u got it?? please update?
I have sent you a private message on the same.
techyogiThanks,,I have posted there,,,,
What was the resolution, if any?
I hate it when the Dell people who post here take these issues into private messaging. I know they do that so no one else will see your service tag -- like anyone cares -- but then if there is a solution it is done in secret, which negates the whole purpose of this owner's forum which is to share information among ourselves.