RE: Dell Inspiron N5010
Windows 7 Home SP1 x 64
Hard Drive Replacement -
from OLD Hard Drive Toshiba Disk Drive MK5065GSX
HDD2H82 D UL02 B SATA 5400 RPM 500GB FW:GJ002D
to NEW Hard Drive
Replacement: Seagate Serial ATA
local computer store Recommend WWN: 5000C5003DBAFE9F SATA 7200 RPM 500 GB FW: SD28
PROBLEM: Unable to load Recovery System from 4 Disks
Error Messages - PXE-E61 --- Media test failure check cable
PXE-MOF-- exiting PXE ROM
Solution Attempts without Success: google search & Dell forum search
1. F2 tap to setup -- Boot Priority Sequence -
1st Boot - CD/DVD/CD-RW Drive
2nd Boot - Hard Drive
3rd Boot - USB Storage Device
4th Boot - Diskette Drive
5th Boot - eSATA
6th Boot - Network
2. Disassembled laptop to disconnect & reconnect new hard drive - same error messages following assembly
3. F12 at startup to ensure CD/DVD Drive is first boot - did so but same error msg
4. F12 - Diagnostics - Thorough Complete --- No Problems found - everything Passed
5. First Boot - DVD Drive - would not load Recovery Sytem Disks.
1. Would New Hard Drive be cause of problem?
- change in rpm - from 5400 rpm to 7200 rpm
- BIOS Utility Program - from Phoenix to Aptio
2. Prior to HDD Replacement, error messages pop ups @ start up recommending new battery replacements. We have not replaced battery to date.
1. How to fix these 2 PXE error message?
2. After I get this error resolved, I want to partition this new hard drive into 2 parts...1 for programs, applications etc. and 2. save Documents, photos, itune, podcasts,... Can we talk about this here, or should I start a new topic on forum?
Thank you for any input,
The PXE error means your laptop is trying to boot to a network device since the system cannot find a bootable device. Obviously, you have a new hard drive with no operating system. The bootable device that should be loading is one of your recovery discs.
My suggestion is to boot to the F12 menu and select DVD from there, but try each of your four discs in turn. It will save time if you disable all devices other than the DVD drive and hard disk drive in the BIOS. Instead of reporting the PXE error, you'll just get an "F1 to contiinue, F2 for system setup" error. You can pop that disc out, put in the next one and hit F1 to try again.
Please post back and let me know if you need more help.
Thank you for your reply.
Re: BIOS suggestion to disable all devices other than the DVD drive and hard disk drive ---
This new Seagate HHD came with Aptio Setup Utility - I'm familiar with Phoenix. I cannot seem to find answer on Aptio nor google as to how to disable drives.
~ DVD Drive
~ sounds like its loading from the DVD Drive
~ Both PXE error messages appear
The entire message reads:
Intel UNDI, PXE-2.1 (build 083)
Copyright (C) 1997-2000 Intel Corporation
This Product is covered by one or more of the following patents: US5, 307, 459, US5, 434, 872, US5, 732, 094, US6,570, 884, US6, 115, 776 and US6 327. 625
Realtek PCIe FE Family Controller Series v1.19 (08/10/09)
PXE-E61: Media test failure, check cable
PXE-MOF: Exiting PXE ROM.
Reboot and Select proper Boo device or Insert Boot Media in selected Boot device and press a key.
(press key & the entire message repeats)
Did this for all 4 disks...result in same PXE error message.
**NOTE: I will continue to google search for a way to disable the drives on Aptio.
~ Gem ~
FYI, here are some photos of Aptio menu screens..Not sure how to attach photos to this post so here is a link to view them... click on the thumbnail for close up view.
Thank you for your help,
~ Gem ~
Why don't you try setting up the drive without Aptio?
Phoned Dell Tech support (Canada)
Dell Software Rep
>>>>>>>>>>SEAGATE: Contacted Seagate tech and the following is my CHAT:
Seagate Ok, so you're replacing your internal drive with another internal drive, and you receive the error "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key.(press key & the entire message repeats) You need to install Windows on the drive
ME: yes thats right
Seagate: do you have the Windows CD that came with your computer?
ME: No cd came with computer. but I did make the back up recovery 4 disks & repair disk Seagate: Ok, you need to recover those disks to the drive. It sounds like the drive is being detected, but Windows is not on the drive, so it will not boot up.
ME: can you walk me through this process plse?
Seagate: I'm sorry, you would have to contact Dell for that. The recovery disks are not our software, and it is not something we support.
You: did I need to do anything on password page, or disable page ? or is it done correctly there
Seagate: I'm sorry, I do not know. That has nothing to do with the hard drive
ME: Ok but you have assessmed that my laptop recognizes-detects new hard drive ok?
ME: : is there a problem in replacing 5400 rpm with 7200 rpm
Seagate: As far as I can tell. If you're getting an error saying there is nothing to boot off it makes sense, since Windows is not on the drive.
Seagate: No, no problem going from 5400 to 7200
ME: Ok thanks...should I contact Aptio?
Seagate: You said the computer was a Dell in your description, If it's a Dell computer, I'd call them
ME: They have given me 2 suggestions that you see above & they did not help
ME: but I will try again
Seagate: I'm sorry Gem, I'd help you if I could. We don't support restoring recovery Disks, unless our software created them
ME: Thanks for your time...at least I know that the new hard drive is detected...by the way, how did you find that?
Seagate: You're welcome. The only way to be certain the drive is being detected, is if it shows in BIOS. But the computer is acting how it should act when a drive is in a computer, but there is no Operating System.
From the above process I learned:
Setup Recommendation to create Repair Disk & Recovery Disks is misleading.
use the system recovery media if changes to the hardware, software, drivers, or other system settings have left the computer in an undesirable operating state
Reading through the User Guide, if stated, I did not find reference to Dell Win 7 OS startup CD. My assumption is that the repair & Recovery disks would include everything needed to SetUp & Start.
NOW – awaiting for Win 7 StartUp CD to arrive.
What is the step by step procedure to install following new hard drive replacement?
When do I format the drive? When do I partition drive so senior friend can save photos, documents etc on separate drive. And how much space to calculate for partitions. Is windows OS installed before format & Partitioning?
Thank you for your support & advise.
~ gem ~
Yes, below is a link to a very nice Windows reinstallation guide. Your recovery discs do in fact include Windows 7, but for whatever reason they are not booting the system as they should. Whether this is related to the Aptio BIOS, I cannot say. But for the purposes of reinstalling Windows, my recommendation would be not to use Aptio.
Sorry about all the hassle. You're making a good faith effort to try to figure out what to do, so I commend you.
Thank u for your reply...
I'm sorry I do not see the Windows Reinstallation guide link...please resend it.
Thank you for acknowledging efforts. This journey to find a solution has been positive - feeding the curious mind. Some Things are fuzzy for this amateur, but I'm sure I would not have been this patient if it were my laptop lol.
I'm not clear, please clarify How re: your suggestion -------> Why don't you try setting up the drive without Aptio?
Ooops! sorry I just found the Installation link
was below your signature