drive won't open

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Disk Drives (Floppy, USB, HDD, CD/DVD/BD) discussion

drive won't open

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I have a strange problem.  My CD/DVD drive won't open until I use a staple and push the internal button.  After I do this, the external button works to open the drive will work until I shut the computer down or restart it.  Then, I have to push the internal button with the staple to get it to work again - every time I shut it down or restart.

Anybody know how to fix this?

Inspiron 15R SE 7520 - Windows 8/64bit

All Replies
  • Hi tletcher1,

    Welcome to the community.

    It might be an issue with the DVD drive itself. However, please follow the steps below to update the firmware for the DVD drive:

    Click the Start button, and then click Run.

    Type msinfo32, and then press the [Enter].

    In the System Information window, click Components, and then click CDROM.

    In the Right Pane, Locate the "Name" Of the Dive.

    Download the available Firmware Updates from the Link Below:

    http://dell.to/163PwVi

    Also, you can perform the diagnostics on the drive by following the link below:

    http://dell.to/13X4Rq2

    Please perform these steps and let us know the results, so we can advise you further.

    Thanks and Regards
    Sandeep P
    #iworkfordell

    Thanks and Regards
    Sandeep P
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.