I have a strange problem. My CD/DVD drive won't open until I use a staple and push the internal button. After I do this, the external button works to open the drive will work until I shut the computer down or restart it. Then, I have to push the internal button with the staple to get it to work again - every time I shut it down or restart.
Anybody know how to fix this?
Inspiron 15R SE 7520 - Windows 8/64bit
Welcome to the community.
It might be an issue with the DVD drive itself. However, please follow the steps below to update the firmware for the DVD drive:
Click the Start button, and then click Run.
Type msinfo32, and then press the [Enter].
In the System Information window, click Components, and then click CDROM.
In the Right Pane, Locate the "Name" Of the Dive.
Download the available Firmware Updates from the Link Below:
Also, you can perform the diagnostics on the drive by following the link below:
Please perform these steps and let us know the results, so we can advise you further.
Thanks and RegardsSandeep P#iworkfordell
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