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TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

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HI,
I bought my Dell XPS L502x laptop about 5 months ago. The DVD writer that's installed in my laptop is the following

TSSTcorpDVD+-RW SN-208BB

version D100

OEM Code DE.

A few days ago I tried to make backup DVDs using Dell DataSafe Local Backup software. It wouldn't write the discs. Then I tried to burn another .ISO file using the software provided by dell, it appeared as if the DVD was burnt successfully, however when I checked the disc it was empty. I tried DVD-R from a different vendor, but the same result. Kindly help me what should I do.

All Replies
  • Hi Stedys,

    Please click Osprey's Toolbox (link below) and find the link to DVD Identifier. Run that program with a blank DVD disc in the drive and tell me what manufacturer and media code are reported by the program.

  • Here is the information from the software you showed me,


    ----------------------------------------------------------------------------
    Unique Disc Identifier : [DVD-R:RITEKF1]
    ----------------------------------------------------------------------------
    Disc & Book Type :       [DVD-R] - [DVD-R]
    Manufacturer Name :      [Ritek Corp.]
    Manufacturer ID :        [RITEKF1]
    Blank Disc Capacity :    [2,298,496 Sectors = 4.71 GB (4.38 GiB)]
    ----------------------------------------------------------------------------
    ** INFO : Drive = TSSTcorp DVD+-RW SN-208BB - [FW D100] - [ATAPI]
    ** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW
    ** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW DVD-RAM
    ** INFO : Disc = [DVD-R:RITEKF1]
    ** INFO : Reference Speed : 1x DVD = 1385 kBps
    ** INFO : An Writeable Disc Is Recommended For Accurate Results
    ** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

    ** INFO : GET PERFORMANCE Write Speed Descriptor(s)
    Descriptor #1 = 11080 kBps ( 8.00x) - [Pure CAV]
    Descriptor #2 =  8310 kBps ( 6.00x) - [Pure CAV]
    Descriptor #3 =  5540 kBps ( 4.00x) - [Pure CAV]
    Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    ** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]
    ** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported
    Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
    Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]
    Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]
    Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    Descriptor #5 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    Descriptor #6 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    Descriptor #7 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    Descriptor #8 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    Descriptor #9 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
    ----------------------------------------------------------------------------
    ** INFO : Hex Dump Of 'Media Code'-Block Listed Below
    ** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded
    ** INFO : Format 0Eh - Pre-Recorded Information In Lead-In
    0000 : 01 40 c1 fd 9e d8 52 00  02 87 0d 13 87 88 90 00   .@....R.........
    0010 : 03 52 49 54 45 4b 46 00  04 31 00 00 00 00 00 00   .RITEKF..1......
    0020 : 05 88 80 00 00 00 02 00  06 09 0f 15 87 88 90 00   ................
    0030 : 07 a8 82 00 20 00 00 00  08 06 16 10 14 0f 0b 00   .... ...........
    0040 : 09 94 07 0d 0b 88 88 00  0a 80 00 00 00 00 10 00   ................
    0050 : 0b 09 1e 17 a7 89 85 00  0c b7 89 02 00 20 02 00   ............. ..
    0060 : 0d 00 00 d0 00 00 00 00  00 00 00 00 00 00 00 00   ................
    0070 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
    0080 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
    0090 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
    00a0 : 00 00 00 00 00 00 00 00  00 00                     ..........      

    ** INFO : Hex Dump Of 'Control Data Zone'-Block Listed Below
    ** INFO : 4-Byte Header Preceding 'CDZ'-Block Discarded
    ** INFO : Format 10h - Physical Format Information Of Control Data Zone
    0000 : 25 0f 02 00 00 03 00 00  00 26 12 7f 00 00 00 00   %........&......
    ----------------------------------------------------------------------------
    [ DVD Identifier V5.2.0 - http://DVD.Identifier.CDfreaks.com ]
    ----------------------------------------------------------------------------

  • You said you tried two brands of discs. What is the other?

  • The other one was TDK DVD-R. I read somewhere that the DVD media could be the main problem, that's why I ordered these ones.

  • Run DVD Identifier with the TDK discs.

  • ----------------------------------------------------------------------------

    Unique Disc Identifier : [DVD+R:MBIPG101-R05-001]

    ----------------------------------------------------------------------------

    Disc & Book Type :       [DVD+R] - [DVD-ROM]

    Manufacturer Name :      [Moser Baer India Ltd.]

    Manufacturer ID :        [MBIPG101]

    Media Type ID :          [R05]

    Product Revision :       [001]

    Blank Disc Capacity :    [2,295,104 Sectors = 4.70 GB (4.38 GiB)]

    Recording Speeds :       [1x-2.4x , 4x , 6x-8x , 6x-16x]

    ----------------------------------------------------------------------------

    ** INFO : Drive = TSSTcorp DVD+-RW SN-208BB - [FW D100] - [ATAPI]

    ** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW

    ** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW DVD-RAM

    ** INFO : Disc = [DVD+R:MBIPG101-R05-001]

    ** INFO : Reference Speed : 1x DVD = 1385 kBps

    ** INFO : An Writeable Disc Is Recommended For Accurate Results

    ** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

    ** INFO : GET PERFORMANCE Write Speed Descriptor(s)

    Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

    Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

    Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

    Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    ** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]

    ** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported

    Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

    Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

    Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

    Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    Descriptor #5 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    Descriptor #6 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    Descriptor #7 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    Descriptor #8 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    Descriptor #9 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

    ----------------------------------------------------------------------------

    ** INFO : Hex Dump Of 'Media Code'-Block Listed Below

    ** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded

    ** INFO : Format 11h (Method 1) - ADIP Information

    0000 : a1 0f 02 00 00 03 00 00  00 26 05 3f 00 00 00 00   .........&.?....

    0010 : 00 00 07 4d 42 49 50 47  31 30 31 52 30 35 01 38   ...MBIPG101R05.8

    0020 : 23 54 37 13 02 50 6b 02  8c 63 15 15 0b 0b 08 08   #T7..Pk..c......

    0030 : 01 19 1b 0c 0c 0c 0d 01  00 00 00 00 00 00 00 00   ................

    0040 : 01 00 38 38 02 28 60 1a  05 2e 23 10 04 1e 1d 01   ..88.(`...#.....

    0050 : 00 00 02 28 60 1a 05 2e  23 10 04 1e 1d 01 00 00   ...(`...#.......

    0060 : 02 00 54 70 02 2e 62 3c  24 14 0c 0c 01 20 00 00   ..Tp..b<$.... ..

    0070 : 00 00 02 3f 66 42 24 14  0c 0c 01 20 00 00 00 2f   ...?fB$.... .../

    0080 : 03 00 54 df 02 2e 62 3c  24 14 0c 0c 01 20 00 00   ..T...b<$.... ..

    0090 : 00 00 02 76 63 58 24 14  0c 0c 01 20 00 00 00 66   ...vcX$.... ...f

    00a0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

    00b0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

    00c0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

    00d0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

    00e0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

    00f0 : 00 00 00 00 00 00 00 00                            ........        

    ----------------------------------------------------------------------------

    [ DVD Identifier V5.2.0 - dvd.identifier.cdfreaks.com ]

    ----------------------------------------------------------------------------

  • Well, neither of these is what I would consider high quality media, but certainly between the two of them, one should work.

    I'm almost ready to have you call Dell, but I want to try one more thing. Please click the link below to run the upper and lower filter trick. This will lead you to an MS page with one of those Fit It buttons. Try that and let me know what happened. The utility will tell you whether there is any problem, and also whether it was able to fix the problem.

  • which button do you want me to click?

  • Ok. Got it. I ran it and it says "We did not detect any problems and therefore no fixes were applied"

  • Troubleshoot CD/DVD Drives Publisher details

    Issues checked

    Your CD/DVD class filter was not recognized

    Checked

    Your CD/DVD device is not recognized

    Checked

    Drive is disabled (TSSTcorp DVD+-RW SN-208BB)

    Checked

    Drive is not assigned a drive letter

    Checked

    Drive is not assigned a drive letter

    Checked

    Drive is not assigned a drive letter

    Checked

    Media in CD/DVD drive is not writable (TSSTcorp DVD+-RW SN-208BB)

    Checked

    Drive is not capable of burning (TSSTcorp DVD+-RW SN-208BB)

    Checked

    Issues checked Detection details

    6

    Your CD/DVD class filter was not recognized Checked

    Your CD/DVD device may not be recognized when plugged into your computer. This problem may occur if upper and lower filters are being used in the registry.

    6

    Your CD/DVD device is not recognized Checked

    Your CD/DVD device may not be recognized when plugged into your computer. This problem may occur if upper and lower filters are being used in the registry.

    6

    Drive is disabled (TSSTcorp DVD+-RW SN-208BB) Checked

    The CD/DVD drive have been disabled in Device Manager

    6

    Drive is not assigned a drive letter Checked

    The CD/DVD drive is not accessible via an assigned drive letter

    6

    Drive is not assigned a drive letter Checked

    The CD/DVD drive is not accessible via an assigned drive letter

    6

    Drive is not assigned a drive letter Checked

    The CD/DVD drive is not accessible via an assigned drive letter

    6

    Media in CD/DVD drive is not writable (TSSTcorp DVD+-RW SN-208BB) Checked

    The drive is empty or the media format is not writable

    6

    Drive is not capable of burning (TSSTcorp DVD+-RW SN-208BB) Checked

    One or more CD/DVD drives are not capable of burning

    Detection details

    Collection information

    Computer Name: YASIN-PC

    Windows Version:

    6.1

    Architecture:

    amd64

    Time:

    Saturday, December 22, 2012 10:23:39 PM

    Publisher details

  • I would call Dell and ask them to replace the drive.

  • Same problem, what's going on here.  I have a "good" blank disk trying to make a dvd video disk?

     

    Any answers would be helpful

  • mine was faulty, I phoned dell, they sent a guy to replace it,

  • Personal thanks for the info. Suspiscious of a manufacturing issue DELL is hiding.

    First time I tried to burn a DVD.  I can burn good Audio CD's all do long.

    Thanks again.  Blessings,    Bill.

  • Just write at 4x speed. Thats all!