OptiPlex 3010 Dual Monitors

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OptiPlex 3010 Dual Monitors

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I have main monitor connected via VGA output and another connected via HDMI output. I understand that the OptiPlex 3010 can support two monitors. However, I cannot get the second monitor (via HDMI) to work. The intel graphics and media control panel does not provide a selection for dual monitors, Only single display mode is available. Is anyone able to assist me to resolve this problem?
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  • I am having a similar problem.  I recently purchased an Optiplex 3010  with the onboard Intel HD graphics chip with VGA and HDMI outputs.   When I plug in a VGA and DVI monitor, using a HDMI/DVI adapter, the display flickers between these two monitors.  It acts very erratically.  I am able to change the settings in the media control panel to clone the monitors but the settings won't stick.  I have updated the graphics drivers, the bios, and the chipset and that didn't help.  i got Dell involved and they simply concluded that it's a bad motherboard.  They said they would send me a replacement mobo.  I don't know if it's. worth the trouble.  Has anyone got this to work even?

  • Thanks for your response onemagsmile.it. I didn't think that there was any interest in this problem. It seems that you are much more computer literate than me and still weren't able to resolve the issue. I'm not convinced that the OptiPlex 3010 is capable of doing what we want (even though it is claimed to be). So I'm with you - has anyone actually got two monitors hooked up and working? Surely there's plenty of people who have tried - its common practice now.
  • We have several of these at my company. Almost all of them are using the dual monitor setup. Just recently, i have one start to have an issue. We are using the exact same setup with one VGA and one DVI  using the DVI-HDMI adapter that was included with the optiplex system. This worked for some time and then suddenly the DVI monitor was not being recognized by windows. Upon a reboot., i noticed that the DVI monitor showed the BIOS screens and the windows boot screen. However when the logon screen for windows appeared it was on the VGA monitor. I tried installing a brand new video card but it would not even recognize the new video card existed, only the onboard VGA.


    So i reconnected to the onboard video sources and then tried disabling and then enabling the onboard video through device manager. Voila! The dual screen setup returned just as it was to begin with, with the extended desktop on the second monitor. However upon reboot, the system reverts back into only recognizing the VGA monitor until the video has been disabled and then enabled again. This is the current state of this machine. I have told the user not to reboot until i can find a real solution. If i cannot find one, my next step will be to contact Dell and see if i can get a warranty replacement.

  • Thanks nmccullough!  Just an update, i tried different monitors and it works on different setup.  It seem to be having a problem with this one monitor that is connected through a 25 foot VGA cable.  I purchased a USB powered VGA splitter and inserted that between the VGA output of the computer and the monitor and that solved my problem.  I am guessing that the long cable creates an imbalance between the two monitors that it causes the dual display to fail on the onboard graphics card.    Maybe the impedances don't match or that the long cable draws more power, i am not sure. 

  • Well I also have an update. I contacted Dell and they said that it sounded like a mother board problem. They sent a tech out and changed the motherboard. He tested it at our repair area in the IT department and it worked. I took the machine back down to the end user and the problem came back. It would display during boot/BIOS but after Windows booted the monitor was no longer visible. So i decided to try replacing this users monitors, power cables and video cables. The first thing i replaced was the DVI cable and on a wild hare I thought i would try it now. Whadda ya know it worked. So the problem was with the DVI cable for some reason. I dont know why that was the problem and why it worked pre windows load. I also dont know why this all of a sudden was a problem when it had been working for weeks before.

    So there you go. Maybe this will help someone else.