greg2step: Cannot install AMD driver on my XPS 8500 Win 8

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greg2step: Cannot install AMD driver on my XPS 8500 Win 8

  • I am having same problem on a brand new Dell XPS8500 with AMD Radeon HD 7570 OEM version from Dell

    I can not, for the life of me, anything but the driver on Dell's website to install:

    Title: Video: AMD HD7570 Driver

    Version: A00-00        WP0000011604

    OEM Name:

    OEM Version: 8.981

    Computers: XPS Desktop: 8500; Inspiron Desktop: 660; Vostro Desktop: 260/260S, 470, 270

    OS: Windows 8 64-bit - EM, Windows 8 64-bit - H, Windows 8 64-bit - Pro, Windows 8 64-bit - ALL

    Languages: Japanese,Chinese Simplified,Spanish,Korean,Portuguese (Portugal),French,Chinese Traditional,German,English

    Created: 10/29/2012

    I am getting many of the 16388 Events from Source ATIeRecord - more than 1 a minute   video works ok, just filling my log up

    the following article points to this being fixed in 8.982

    answers.microsoft.com/.../23a8157c-5f51-4b51-9adb-70819a2af50a

    I can't get that - or the latest driver from AMD website (13.1 dated 1/17/13) to install.   The installer runs, it just does not detect the  HD7570 and does not update any drivers.    If i go into device manager it always tells me I have the latest when I try to force update it that way.

    I have followed the procedure using Driver Fusion listed above - no luck.    The only driver I can install without issue is the Dell Driver listed above (8.981)   somehow i need to get to a newer driver w/o the 16388 errors repeating in my event log.

    This is the only thread relating to this specific to Dell XPS 8500 I can find.

    Any advice on getting a newer AMD driver installed, or will Dell be releasing a newer AMD build?

    I am using Windows 8, 64bit   have only had the PC a week.

    Thanks

    Greg

  • Greg,

    I split the thread since your problem is different. The first thing I suggest is to turn off driver enforcement.

  • Hi Greg. Sorry to hear you are having the same problem as me. Its been there on my system since November. Im hopefully going to get to the bottom of it today.

    Ive been unable to update my AMD Radeon HD 7570 drivers ever since I bought the system 5 months ago now!!

    The only driver you are able to run without black screen and ATI erecord 16388 errors is the one Windows 8 loads...the Microsoft version dated 29/6/2012.

    Dell sent an engineer with new card...still didn't sort the problem!.

    Now...they are talking about either another engineer coming with a new motherboard, hard drive and card or switching to an Nvidia card. I know someone else with the exact same system as me and he has the same problem too!!

  • Source: ATIeRecord

    EventID: 16386/16388/16391

    Level: Error

    Category: EEU

    Registry Damage and or Password bypassed.  You may need to REFORMAT Completely as a password for administrator was hacked and

    now the encryption keys for drivers are not allowed to install.  I have seen this on systems that were repaired with ATI drivers installed and a new

    USER was created with a windows.old directory on the drive.


    Start by updating every single driver for the motherboard, and video card.

    Download ccleaner, and run the registry tool. You may need to run it several times to resolve all the issues.

    www.piriform.com/ccleaner

    Verify that the system files are good. It will likely ask for the OS disc.

    start-->run-->sfc /scannow

    Have you

    so you have the most updated BIOS?

    you've updated all drivers?

    you've run malware scans?

    you've repaired the registry?

    Have you installed June 2010 Directx patch?

    DirectX End-User Runtimes (June 2010) - Microsoft

    www.microsoft.com/.../details.aspx

    You can try out the different driver versions here.

    support.amd.com/.../radeonaiw_vista64.aspx

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • Thanks for reply. I have done the re-format and clean reinstall several tim=

    es and always download all Windows Updates and get all the latest drivers..=

    latest Bios is also updated and virus scanner has been run as well...no mal=

    ware..Direct X also ok. Nothing sorts the problem out.

    Rick

  • I opened a case with Dell, had it escalated to the right group - and after a few tries, they sent me a new driver this week that works.   The engineer said the new driver should be posted pending some testing.     The driver they sent me in the description says its for an HD 8870, but it does install version 9.012 driver on my HD 7570 (apparently Dell OEM) and no even log errors.    I suggest re-contacting dell support and ask for the driver, or wait a few weeks for them to post it.

  • Good to hear.

  • Hi Greg, I had this exact same problem and spent a huge amount of time back in early March trying to resolve this with Dell. My motivation for fixing the issue was that I kept getting a "display driver stopped working and recovered" message when using Word 2013.  I won't go into the details, but suffice it to say they didn't fix the issue at all (despite even sending out someone to replace the video card), and I still get the error. The driver I currently have is dated 6/19/2012. I wonder if you (or anyone) can verify if Dell has updated the driver yet or how I can get one. I went through the whole "driver update analysis" thing but it's not clear to me if the HD 7500 series driver is a later version than the one I have. Thanks in advance. Luke

  • Install the latest DOTNET Profile 4.X then do the windows updates.

    www.microsoft.com/.../details.aspx

    Then install Directx June 2010

    www.microsoft.com/.../details.aspx

    Then The Catalyst 13.4 release which bears Microsoft's WHQL seal of approval.

    Name File Size Revision Number Release
    Date
    Download
    Link
    Catalyst Software Suite 135 MB 13.4 4/24/2013 Download
    Description:
    Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista,  Windows 7 and Windows 8:
                             Display Driver ver. 12.104
                             OpenCL(tm) Driver ver. 10.0.1124.2
                             Catalyst Control Center ver. 2013.0328.2217.38225

    There is an additional problem with Secure Boot and Windows 8.

    If the VIDEO BIOS on the card does not have a Microsoft Certificate it will not install.

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • I also had the same problem. After much frustration with other non-fixes, I downloaded and installed the AMD WHQL Driver version 12.101.0.0000,A00  from dell's site at  www.dell.com/.../xps-8500

    No errors since the update.

    Good luck!

  • Thanks SpeedStep. But does this address the issue of how my system keeps on re-installing the original driver? Just like Greg, every time I've tried to update the driver in the past (including with help of several Dell technicians) my system wouldn't recognize the latest driver. In fact, several times I had to a complete recovery just to get the original driver to work! Thanks.

  • You have to UNINSTALL Any Driver and get back to Plain Jane VGA.

    If you have one of these then the Dell Driver should be used.

    • Radeon HD 8950
    • Radeon HD 8870
    GFX_A00_12.101_KT6MV_ZPESetup3_ZPE.exe

    Then follow the steps.  DOTNET 4.0 SHOULD BE FIRST as the driver will fail without it.

    The AMD Catalyst Control Center / AMD Vision Engine Control Center requires that Version 4.0 of  the Microsoft® .NET Framework be installed BEFORE attempting to install.

    327 windows updates follow this.

    YOU MUST REBOOT after each piece installs.

    AMD Catalyst™ 13.4 Display Driver ver. 12.104 is the WHQL Driver 4/24/2013  
    There are no further answers forthcoming if you do not follow the correct sequence.

    Surprise

    Compatible Operating Systems
    The latest version of AMD's Catalyst™ Software Suite, AMD Catalyst™ 13.4 is designed to support the following Microsoft Windows platforms:

    • Windows 8 32-bit version
    • Windows 8 64-bit version
    • Windows 7 32-bit version SP1 or higher
    • Windows 7 64-bit version SP1 or higher
    • Windows Vista 32-bit version SP2 or higher
    • Windows Vista 64-bit version SP2 or higher

    Known Issues
    The section provides a summary of open issues that may be experienced with the AMD’s Catalyst™ Software Suite, AMD Catalyst™ 13.4

    • Jumping artifacts, and unsmooth playback of interlaced clips may be experienced using Cyberlink’s Metro UI players
    • A black screen may be observed when resuming from a S3/S4 sleep state if the display is unplugged during the sleep state.


    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • speedstep, the 8500 ships with 4.0 installed. I tried the method of completely wiping the drivers out and then installing the package from ATI - the ATI driver can't find the OEM card, and no video drivers are installed.  The only ones that work at all are the dell drivers - and not the one that claims to be for the 7570.

  • No version of windows Ships with DOTNET 4.0 unless Dell installed.

    If you try to install the software I listed and its already installed it will not allow you to downgrade the DOTNET.


    The Bios issue has to do with SECURE BOOT there are no workarounds for this.

    You did not say you installed the Directx June 2010.

    I Do not see where you have installed the drivers I listed.

    GFX_A00_12.101_KT6MV_ZPESetup3_ZPE.exe

    or

    Install the latest DOTNET Profile 4.X then do the windows updates.

    www.microsoft.com/.../details.aspx

    Then install Directx June 2010

    www.microsoft.com/.../details.aspx

    Then The Catalyst 13.4 release which bears Microsoft's WHQL seal of approval.

    Name File Size Revision Number Release
    Date
    Download
    Link
    Catalyst Software Suite 135 MB 13.4 4/24/2013 Download
    Description:
    Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista,  Windows 7 and Windows 8:
                             Display Driver ver. 12.104
                             OpenCL(tm) Driver ver. 10.0.1124.2
                             Catalyst Control Center ver. 2013.0328.2217.38225

    There is an additional problem with Secure Boot and Windows 8.

    If the VIDEO BIOS on the card does not have a Microsoft Certificate it will not install.



    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • Hi Yp, I have the very same  issue. I think the updated driver has to come from Dell. But I am curious: it doesn't appear that the driver you mention is for the HD Radeon 7500 series, so how/why does it work?