New drive for boot does not install Dell XP Recovery Disk

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New drive for boot does not install Dell XP Recovery Disk

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I have Optiplex 170L, Bios A09

Service tag expired 3-2009

DVD-CD RW (XP_Rec_Conz generic driver disk loads just fine, so DVD works).

My HD crashed. Replaced with 360GB (disk chks ok). Dell XPsp2 Home failed to install; finally got 360 to Partition NTFS, but format stopped at 20%.

Figured bios limitation.

Replaced 360GB with 180GB (disk chks ok); same thing happens, although with this HD, Dell XPsp2 Home loads drivers without needing generic disk.

For both 360 and 180GB drvs, got to Welcome to Setup and see: Setup (enter); Repair (R); and Quit (F3), but Enter/R/Q produced no response.


All I want is to replace the Boot Drive and reinstall XPsp2 Home in my Dell Computer, which we bought directly from Dell w XPsp2 Home.

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  • my Dells:
    Precision M6300 - Windows 7 / Ubuntu 12.04
    Latitude D620 - XP Pro SP3
    Precision M6300 - Windows 7

  • Hi ninoupte7,

    I would suggest you to run Diagnostics on the computer. This will help us to isolate the problem between the drive and connectors:

    1. Boot the system to the utility partition by tapping F12 at dell logo and select Diagnostics.
    2. From the One time boot menu select Diagnostics and Press Enter.
    3. It runs a test on all the hardware components.
    4. If it test fails please capture the error code and let me know the error code, I would tell you the next course of action.

    Please post the results.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • This model has an OS Install Mode option in BIOS Setup. Have you tried changing BIOS to enable that option before you attempt to install XP SP2?

    There are claims using OS Install Mode doesn't matter, but since you're having problems installing XP, it can't hurt to enable OS Install Mode and try installing XP again. See page 19, here.

    You will have  to remember to disable OS Install Mode, once XP is installed so the system can use all the installed RAM.

     

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • This video had a promising beginning but froze soon thereafter, also when directly accessed from YouTube.

    -Nino

  • The current and previous drive tested PASS using this test.

    Pri Sata 0 no device

    Sec Sata 0 no device

    Pri IDE 0 WDC WD800BB-75JHC0 Pass

    Pri IDE 1 no device

    Sec IDE 0 HL-DT-ST DVD+/-RW GWA 4164B diagn not supported

    Sec IDE 1 no device.

    Test complete.

  • F2 System Setup

    5. system setup

    F1 (continue)

    see Win Setup

    (loads drivers)

    see Starting Windows

    Welcome to setup

    see 3 choices

    Enter

    R

    F3

    none of these had any effect, even giving them a fair amount of time.

    -nino

  • Power off, unplug and press/hold power button for ~15 sec. Open case and remove motherboard battery. Press/hold power button again for ~30 sec before reinstalling the battery, right-side-up.

    See if Win setup will run now, with only mouse, monitor and keyboard connected. Good tutorial for reinstalling Windows.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • This was very interesting and resulted in a

    Performing Automatic IDE Configuration,

    but did not otherwise alter the fixed endpoint where the

    Welcome to Setup choices (Enter, R, F3-Quit, and Esc) failed to case any response.

    -Nino

  • I tried this, thanks for this idea, but got stuck at exactly the same place.

    -nino

  • Which hard drive is this, old one or new one? Is the new one SATA or IDE? If it didn't format correctly, it might be defective. Are you sure the old drive failed or do you have a motherboard problem? Got another copy of the Win XP Reinstallation CD? Or maybe you need to download XP SP3 and create an iso image on a CD and install using that disk. There are instructions in the tutorial I linked in previous post for creating the iso.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee