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Optiplex 3010 NIC driver problem

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We are using MDT 2012 with WDS. We have a new Dell Optiplex 3010- We can boot
using both legacy PXE and UEfi and WDS is picked up the files are loaded and it
goes into the solution accelerator - the bootstrap settings are and last message
is gathering complete. We then get error

A connection to the deployment share (\\Server\DeploymentShare$)
could not
be made.
The following networking device did not have a driver
installed.
PCI\VEN_10AC&DEV_8168&SUBSYS_05851028&REV_06

I have downloaded the network driver from DELL using the service tag and
added it to MDT but still get the same error. Looking at the details of the
drivers added none of them have the Id above listed. I have tried to find it
(Google and MS catalog etc) using the ID so I can add the correct driver but
cant find it anywhere.

I have also downloaded and injected the Dell WinPE3 CAB and get the same error.

Using Powershell there is drivers with
PCI\VEN_10AC&DEV_8168&SUBSYS_****

but nothing with the ID end of_05851028&REV_06 or _05851028*

 

Is there any way to get round this or another way of finding the driver with
the correct ID>

TIA for any help.

Verified Answer
  • Update to Issue

    I tried every NIc driver listed by Dell for the 3010 with the same error.

    We had another 3010 delivered and the driver version reported was 8.2.612.2012 which is one of the drivers we were using.

    I created another deployment share and injected each driver one at a t ime ( so only one realtek driver) manually using Dism.

    downloaded various drivers from Relatek and the one that worked is version 7.069.0304.2013 which is not listed by Dell for the 3010.

    So after many many driver injections we have a working build for the 3010, I have just got to investigate whether this will co-exist with other Realtek drivers in the main deployment share as this has been an issue reportedby some with the 3010.

    thanks for all help :-)

All Replies
  • Dell does not provide free support for Microsoft Deployment Toolkit (MDT) or Windows Deployment Services (WDS), or WINPE and AIK.

    Using WDS, MDT and AIK

    Step By Step:

    1. Make sure you have infrastructure setup (AD, DNS, DHCP)  Download files; Prepare for deployment Learn more about the MDT 2010
      1. Download the Microsoft Deployment Toolkit 2010
      2. Download WAIK for Windows 7 {large ISO}
      3. Download Windows 7 Deployment Guide
    2. Install Windows Deployment Services role [WDS] {Server Manager: Roles - Add Windows Deployment Services [defaults for all except turn on "respond to all clients"]}
    3. Install Microsoft Deployment Toolkit [MDT] {Learn more about the MDT 2010}
    4. Install Automated Installation Kit [AIK]
    5. Create MDT 2010 Deployment Share {deployment workbench: right-click deployment share} 
    6. Add Operating System Files to the deployment Share {Deployment Workbench: Operating Systems: Action Pane: click Import Operating System}
    7. Add Drivers {Deployment Workbench: Out-Of-Box Drivers: Action Pane: click Import Drivers; browse to location of drivers} 
    8. Note: We did not add applications but you can do that just as easily.  You just need the media and you need to know what the parameter [switch] to do a quiet install.  For office 2007 the switch is "setup"
    9. Create Task Sequence {Deployment Workbench: Task Sequence: Action Pane: click New Task Sequence [Turn on sysprep and capture computer]}
    10. Update Deployment Share {Deployment Workbench: MDT Deployment Share: Action Pane: click Update Deployment Share}  [This creates your WIM and ISO files based on the configuration from above]
    11. Import Boot WIM to WDS: Now we need to import the files create above into our Windows Deployment Services. {Server Manager: Roles: Windows Deployment Services:Servers:FQDNofServer:Boot Images - Right Click - Add Boot Image - Browse to location of \\severname\deplymentshare$\boot\LiteTouchPE_x??}
    12. Network Boot the Reference Computer {Boot and press F12 for PXE Boot [note if using Hyper-V virtual guest you have to use a legacy NIC to do PXE boot] Follow on-screen prompts}
    13. Add Captured Reference Image to Deployment Workbench {Deployment Workbench: Operating Systems: Action Pane: click Import Operating System - change to "Custom WIM" and select the WIM from the Captures share \\servername\deploymentshare$\captures}
    14. Create task Sequence for Target Computer {Deployment Workbench: Task Sequence: Action Pane: click New Task Sequence [leave sysprep and capture computer off]}
    15. PXE Boot Target computer to deploy image :) 

    In case this walk through was not enough detail for you... Here is where you can get some more help on these topics:


    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • I am not asking for support in using MDT and WDS - I have been using them for a number of years - thank you for posting the steps though.

    As stated above the issue is the driver PNP ID is not the ID of any driver in the drivers I have downloaded from DELL including the WinPE CAB files DELL provides or using the service tag. so when MDT has completed the gather step it cannot find the correct driver to carry on with the deployment as it can no longer connect to the server.

    what I am looking for  is a link to the driver with the required PNP ID.

    thanks again

  • The Vendor ID does not appear to be a Dell Product.

    PCI VEN_10AC DEV_8168 SUBSYS_05851028

    Vendor Id: 0x10AC

    Short Name: Honeywell  IASD PCI TO USB

    Spelling Counts.  Close enough is not good enough.

    PCI\VEN_10EC&DEV_8168  = Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

    Check a system and find out by the details.

    The only other Guess would be that this is really an INTEL AMT SOL HECI Driver.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • hi

    Its a Realtek driver which identified by the service tag -  RTL81XX PCI-E Network Connection - but no driver I have found has the PNP ID.

  • Go to a system with the nic and post a pic of the DETAILS tab for the driver.

    Again this does not appear to be a dell product.

    The Vendor ID does not appear to be a Dell Product.

    PCI VEN_10AC DEV_8168 SUBSYS_05851028

    Vendor Id: 0x10AC

    Short Name: Honeywell  IASD PCI TO USB

    Spelling Counts.  Close enough is not good enough.

    PCI\VEN_10EC&DEV_8168  = Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

    Check a system and find out by the details.

    RTL8168E     PCI\VEN_10EC DEV_8168 SUBSYS_04C31028&REV_06

    LOM_Realtek_WIN_A00_Setup-1Y3WH_ZPE.exe

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • To me it looks like it 'could' be either a faulty Realtek (NIC) chip on this board or that something has been changed in this version of the chip itself, OR in the way it tells MDT to get the driver - possiblly the BIOS ?

    We have some 3010's here running the A05 BIOS that build without any problems at all on MDT.  It looks like you have the latest BIOS version A09 with the UEFI boot option - sorry but none of 3010's here have that EUFI option (BIOS) so can't test it for you.  However for what it worth, it doesn't sound like an MDT problem to me, which then puts it back to the current Realtek chip and/or BIOS.

    I really hope that this isn't widespread with current Dell Desktop rangess, and that your problems gets quickly resolved (please let us know how you go on), as we too also use MDT2012 and have been looking at a full site re-furb using this same model of desktop...

    If MDT won't work with these desktops we will be urgently looking at other hardware.

  • The kind of issue you are describing you will definitely want to locate the proper network driver. When I go to Dell’s Support and Download’s page for the Optiplex 3010 here, I see 6 possible network drivers listed. Have you tried each one of the network drivers available for download?

    When looking for a solution to your problem, I came across this TechNet forums thread where another user found himself in a similar situation; he was able to go to the Manufacturer’s website for the NIC component directly and obtain the proper driver. For example, if the manufacturer of the NIC chip is Realtek, you might want to attempt to locate the driver from Realtek’s website here.

    Hope this helps and keep us posted!

    Jessica
    Windows Outreach Team – IT Pro
    Springboard Series on TechNet

  • nwblue

    hi

    Its a Realtek driver which identified by the service tag -  RTL81XX PCI-E Network Connection - but no driver I have found has the PNP ID.

    Usually a generic Realtek NIC driver download from the Realtek site will work.
     
    I configured a Vostro 220s ( not Dell-supported for Windows 7) with Windows 7 x64 that way.

  • Update to Issue

    I tried every NIc driver listed by Dell for the 3010 with the same error.

    We had another 3010 delivered and the driver version reported was 8.2.612.2012 which is one of the drivers we were using.

    I created another deployment share and injected each driver one at a t ime ( so only one realtek driver) manually using Dism.

    downloaded various drivers from Relatek and the one that worked is version 7.069.0304.2013 which is not listed by Dell for the 3010.

    So after many many driver injections we have a working build for the 3010, I have just got to investigate whether this will co-exist with other Realtek drivers in the main deployment share as this has been an issue reportedby some with the 3010.

    thanks for all help :-)

  • I'm glad to hear the drivers from the Realtek site worked for the deployment!

    Jessica

    Windows Outreach Team -- IT Pro

  • Could you post where you found the driver? I am not finding that version on Realtek's site and I am out of ideas for this issue. I am unable to get my new 3010's to image with MDT because of that error. Thanks!

  • Hi I cant see it on Realteks site anymore but although the driver in MDT lists as 7.069.0304.2013, Ive just checked and the dir name of the download was Install_Win7_7069_03212013 which I have found on Softpedia

    I hope this helps