After Dell logo (only options f2 or f12) screen goes black. Cannot access f8.
Ran diagnostic (f1) no errors found.
Hard reset (power cable removed/battery removed/power button pressed for 20 sec) no change.
Any ideas? Need this thing up asap You would be my knight in shining armor!
What color is the power button? Solid or blinking?
Power off, unplug and press/hold power button for ~15 sec. Try reseating RAM modules, video card and PCI cards in their slots. Make sure all cables and connectors are all properly connected.
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Forum Member since 2004
I am NOT a Dell employee
Try F12 to bring up the one time boot menu and see if diagnostics are listed there. You need to pay special attention to anything having to do with the hard drive or video. This symptom can result from a failed hard drive (the system can't find boot code to bring up Vista), a problem with the video adapter, or a problem with the video adapter driver. Run everything you can find in the diagnostics list having to do with those items.
If the detailed diagnostics still say everything is ok you need to try F8 again. This is often a timing issue; you need to tap F8 just after the Dell logo disappears but before Windows begins to load. You only have about two seconds to get this right and I often have to try it a few times before I hit it. If you get to safe mode, the first thing you want to do is go to the device manager, find your display adapter, and remove it (delete) from the list. Restart the computer and allow Windows to reinstall the device. This action often corrects problems with settings and could be all you need.
Do not hit the button to restore the Dell image unless you have nothing on the computer you want to keep. The Dell image restoration overwrites everything presently in your C: drive so any personal data you have stored there will be made inaccessible.
Dell Forum member since 2005
RoHe, the color is blue...blinks then solid. Jack Shack, F12 does not show diagnostics only boot options. I have also tried the F8 a ridiculous number of times...nothing. Goes to Black. F2 and F12 is all I have. This thing is only two years old. Not a conspiracy theorist but starting to believe they set these things up to die after warranty runs out>:(
Not sure how to reset RAM modules...no video card slots to check. All cables and connectors are in place. All was well then it shut down overnight and has acted this way on start up ever since.
With regard to the F12 menu, you need to boot to the Utility partition to reach the diagnostics.
Are you saying you're using on-board video and not an add-in video card?
Follow the instructions here to remove and reseat the RAM modules. Put them back in the same slots they came out of ...
Had a similar problem : Dell Inspiron desktop was switched off in an unproper way : when starting up and holding the start button switches off the PC again after a few seconds (before the PC can properly start up). After then re-starting up : I did not get past the initial DELL logo with progress bar stuck at 50%, no reaction on any of the function keys, so thought something was wrong on the software side. Then I opened the PC and took out and reinserted ("reseated") the RAM cards, disconnected and reconnected some other internal connectors and to my surprise and relief when starting up, the PC was functional again ! (Still have no idea if the initial improper switching off has something to do with it).