Startup freeze on Dell Logo screen

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Startup freeze on Dell Logo screen

  • I had a freeze on startup when I first got my Dell (a month ago) but went to the bios per Web based instructions and disabled something in network and it left for a month. Yesterday out of the clear blue it came back. To be clear, nothing loaded as far as I could tell. I could not use my boot disk or anything. I shut the computer off and restarted a few times and nothing. Finally Dell phone support after a few starts and freezes had me plug the computer into the wall socket directly without the surge protector and it started. I then replaced the surge protector with a new one and it worked okay and restarted mostly, except once tonight (night two of hell).

    Any idea what is going on? Now, every time I reboot, I expect to have the computer freeze. Sort of forces me to keep my backups up to date but it is really bothersome and I would like to get this not to happen again. It's a Dell, 700 with 128 Ram and Win98SE.

    TIA

    KenL
    Klinn32m@earthlink.net


    Kenneth Linn
  • If this happens again, while the system is "locked" on the Dell logo screen, eject the CDROM drive. If the system continues to boot at this point, contact Dell Technical Support and have the CDROM drive replaced.

  • Do you mean justr push the button? Actually, I couldn't stand it and phone support was looking for a software problem after a number of other things and so I re-formatted. i looks like that worked so far. It's hard to beleive it was that. I could understand it if it was a shutdown problem but I thought this was different. Anyway, I'm keeping my fingers crossed.

    Thanks for your response though, if it happens again, I will certainly remember to try that first.

    KenL
    klinn32m@earthlink.net

    Kenneth Linn
  • Yes, if it happens again, simply eject the CDROM drive with the eject button on the computer. If it doesn't occur again, it was likely some form of software conflict.

    Good luck!

  • I hear what you are telling me and I will follow through on it if it happens again.

    Thanks

    KenL
    Klinn32m@earthlink.net



    KenL
    klinn32m@earthlink.net