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Dell XPS 8700 slow shutdown/restart-Need Assistance

  • If you run Windows Update, it will probably show an update for the drivers. It is fine to install them.

  • Here's the weird thing, when I run windows updates it says I have NO updates available..I even tried to go to the updates that were hidden because I think that original Dec 13th update was hidden by the dell tech rep, but there is nothing there

    I know this is off topic but I have another small issue..the front ports of the computer, the USB ports run fine but when I connect my seagate external drive(Which are both USB 2.0) to them, they read just fine but there is no option to eject so I just have to pull it out..but the top ports and the ports behind the computer, it gives me that "Safely remove hardware" option..and the USB ports in the front have already been released by the technician so dont know why its doing that

  • I had the same problem. What I did was to download the latest window 8.1 network driver from the Dell support site and run setup. The setup will give you 3 options. 1) install, 2) repair or 3) remove/uninstall. It default to 2) repair but I select 3) uninstall - since I don't trust the Dell's latest version yet. The uninstall will work to removed the problem driver. After it has successfully re-installed, it will tell you to reboot manually. All is well after you reboot and the right driver will be installed. You may have to reboot a couple of times in order to get all the deleted drivers re-installed completely.   Good Luck.    

  • Yeah so far the PC seems to be working OK..it all comes down to the stupid dell bluetooth, that is when all of the problems started..so they deleted all the drivers for me and when I rebooted the PC installed them right back so now for Dell Bluetooth 1703 it shows the driver date as December 2012..as long as it works thats what matters will see how long it works before it stops working again. Dell is going to send here a technician to replace the motherboard, who knows, maybe its a combo of two problems so will see what happens

    As far as the front USB ports not allowing me to eject the external drive, not sure why that is happening..they already replaced the front USB port and its still doing it, it reads it just fine it just wont let me eject

  • Thanks. I had the same issue in Windows 8.1. This solved it for me:

    1) Control Panel: Device Manager: Bluetooth: "Dell Wireless 1703 Bluetooth"--Right Click: "Update Driver"

    2) "Let me choose from a list of drivers on my PC"

    3) Chose the previous "Dell Wireless 1703 Bluetooth" driver, (not the July 2013 one, but a 2012 one.)

     

    Rebooted--Problem solved.

  • Yeah that is exactly what the guy from Dell did, he first removed the Dell WLAN Bluetooth application from uninstall(He had to use Revo uninstaller for it because the program just would NOT remove at all) then after that, he rebooted the PC, went into the device manager, and removed the Dell Wireless Bluetooth  and let windows install it right back and it did and now it shows 2012 so now it works just fine for the past few days it has shut down without any issues..just yesterday morning for some reason when I was shutting it down it wouldnt shut down so I thought "OH NO NOT AGAIN" so I rebooted the PC and saw that it had been installing some windows updates, so I thought that maybe it was putting those same drivers back in, nope, just some windows 8.1 stuff that it automatically did that did NOT affect the bluetooth drivers at all

    Now on to another weird issue I have been having, the two front USB ports, they will NOT eject my external drive that has USB 2.0, it reads it just fine, but I cant eject it, but when I stick in my pen drive that has USB 3.0 it reads it and gives me the "Safely eject hardware" icon, so not sure what is going on..the other USB ports in the rest of the PC work just fine

  • Ok, nice. Except in my case I only had to choose the Dec 18, 2012 driver for the device:

    "Control Panel : Device Manager : Bluetooth : Dell Wireless 1703 Bluetooth"

    ...instead of the July, 2013 driver. That's it.

    ***(I didn't have to go into "Control Panel : Programs and Features" to uninstall anything at all?)***

     

    Thanks for everyone's input,

    Gym

  • Great advice! Solves my problem perfectly!
  • gymchair

    Thanks. I had the same issue in Windows 8.1. This solved it for me:

    1) Control Panel: Device Manager: Bluetooth: "Dell Wireless 1703 Bluetooth"--Right Click: "Update Driver"

    2) "Let me choose from a list of drivers on my PC"

    3) Chose the previous "Dell Wireless 1703 Bluetooth" driver, (not the July 2013 one, but a 2012 one.)

     

    Rebooted--Problem solved.

    Worked for me also, Thanks

  • I had the same problems with my new XPS 8700 after upgrading to Windows 8.1 (slow shutdown, restart, as well as wake problems).  After much work on drivers, I found the solution and documented in a blog.

    Definitely, the Qualcomm Atheros 802.11 b/g/n  / 1703 Wireless card is the culprit.  But I also found issues with the Intel Management Engine.  Both are documented her:

    http://keyliner.blogspot.com/2014/01/windows-81-slow-to-shutdown-and-restart.html

  • Just received my XPS 8700 (Feb 28). Same issue. I will try to uninstall the client as stated below. Why does Dell continue to ship systems knowing this is an issue?
  • Yeah I seriously dont get why they are not releasing a fix for this..I am glad that I am no longer having that problem but still it would be nice to have updated bluetooth drivers