KM632 keyboard mouse combo dongle lost

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KM632 keyboard mouse combo dongle lost

This question has been answered by SpeedStep

I have recently bought a KM632 wireless keyboard and mouse combo and stupidly appear to have thrown away the box containing the nano-dongle.

I've tried another BT dongle but it can't see the combo.

What device do I have to buy in order to use my keyboard mouse combo ? Surely it's not just this bespoke dongle which is necessary to make it work ?

Dell don't want to know about supplying just the dongle.

Verified Answer
  • The answer is the Vendor Does not sell this part separately so there is no part number.Crying It is proprietary RF not bluetooth so you cannot order a generic dongle and get it working.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

All Replies
  • Crying KM432 is Wireless not Bluetooth.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • keevill,

    We do not have a part number for just the nano dongle which is why we cannot sell it or send it to you. We only include it in the complete package.

  • Dell-Chris,

    I know you don't sell the dongle. I have already said that.

    I am seeking advice what I should buy in order to make this combo work. What sort of BT dongle or what sort of Wifi dongle or what can I do ??

    I know I can't get one from Dell but perhaps Dell could suggest the spec of what I need.

    -keevill-

  • KM632 actually.

    What does that mean ? How can I get it to work ?

    -keevill-

  • Is there nobody able to give me the answer to this missing dongle problem ???

    -keevill-

  • The answer is the Vendor Does not sell this part separately so there is no part number.Crying It is proprietary RF not bluetooth so you cannot order a generic dongle and get it working.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Thats not what I wanted to hear but thx for clearing the matter up.

    -keevill

  • Keevil, you can buy a dell mouse that comes with the dongle. Search 'dell km632 mouse' on ebay and you should find the mouse with the bluetooth dongle. It'll cost around $12, but you wouldn't have to also buy the keyboard with it, too. Hope that helps. Never a bad idea to have a backup mouse, too.

  • And by 'bluetooth' dongle, I meant 'wireless' dongle. In any case, that specific nano dongle that comes with the KM632 wireless mouse and keyboard will work with any KM632 wireless mouse and keyboard.

  • I am moving to Logitech - this is very annoying to have to junk a $30 plus keyboard and mouse combo because the dongle breaks or goes missing.

    Logitech has a software tool that allows you to pair a replacement bluetooth adapter to their keyboards and mice.