KM632 keyboard mouse combo dongle lost

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KM632 keyboard mouse combo dongle lost

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I have recently bought a KM632 wireless keyboard and mouse combo and stupidly appear to have thrown away the box containing the nano-dongle.

I've tried another BT dongle but it can't see the combo.

What device do I have to buy in order to use my keyboard mouse combo ? Surely it's not just this bespoke dongle which is necessary to make it work ?

Dell don't want to know about supplying just the dongle.

Verified Answer
  • The answer is the Vendor Does not sell this part separately so there is no part number.Crying It is proprietary RF not bluetooth so you cannot order a generic dongle and get it working.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

All Replies
  • Crying KM432 is Wireless not Bluetooth.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • keevill,

    We do not have a part number for just the nano dongle which is why we cannot sell it or send it to you. We only include it in the complete package.

    (Liaison for Desktops, Alienware, Monitors)
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  • Dell-Chris,

    I know you don't sell the dongle. I have already said that.

    I am seeking advice what I should buy in order to make this combo work. What sort of BT dongle or what sort of Wifi dongle or what can I do ??

    I know I can't get one from Dell but perhaps Dell could suggest the spec of what I need.

    -keevill-

  • KM632 actually.

    What does that mean ? How can I get it to work ?

    -keevill-

  • Is there nobody able to give me the answer to this missing dongle problem ???

    -keevill-

  • The answer is the Vendor Does not sell this part separately so there is no part number.Crying It is proprietary RF not bluetooth so you cannot order a generic dongle and get it working.

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Thats not what I wanted to hear but thx for clearing the matter up.

    -keevill

  • Keevil, you can buy a dell mouse that comes with the dongle. Search 'dell km632 mouse' on ebay and you should find the mouse with the bluetooth dongle. It'll cost around $12, but you wouldn't have to also buy the keyboard with it, too. Hope that helps. Never a bad idea to have a backup mouse, too.

  • And by 'bluetooth' dongle, I meant 'wireless' dongle. In any case, that specific nano dongle that comes with the KM632 wireless mouse and keyboard will work with any KM632 wireless mouse and keyboard.

  • I am moving to Logitech - this is very annoying to have to junk a $30 plus keyboard and mouse combo because the dongle breaks or goes missing.

    Logitech has a software tool that allows you to pair a replacement bluetooth adapter to their keyboards and mice.

  • Yes. Quite obviously this product is junk just like many other Dell products. They don't even support their own products? and they expect you to buy a new one .. lol