Keyboard has no num lock key

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Keyboard has no num lock key

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I just received my new XPS 8500, and there doesn't seem to be a num lock key on the keyboard.  Hitting keys on the numeric keypad produces numbers or arithmetic symbols, not functions like "Home" and "End," which is what I've used the numeric keypad for since the 1980s.  I'm finding this extremely difficult to work with.

I found an article online that walked me through changing the registry to flip the default num lock setting, but doing so had no effect.

According to my order documentation, the keyboard is a Dell KB213 Wired Multimedia Keyboard,

I'd appreciate any thoughts people might have on a work around.  Thank you very much.

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  • I have observed the same situation, however the alternative key functions are provided by special keys to the left so that NUMLOCK could be always on.  I have tried using, another keyboard, to turn NUMLOCK off and when I switch back to this keyboard, NUMLOCK is restored.  The shift key still does activate the *unlabelled* alternative keypad functions.  I have always preferred the original HP 9800 series computer keyboard function where the keypad was a shift-key-independent, numeric entry area.  If NUMLOCK is always on, there should be no need for a NUMLOCK key.

    MLB  

  • ericv1984

    "Dell sent me one that's missing what seems to be a vital key"

    How the hell is a Num Lock button a "vital key"? Num Lock is mostly used for using the number keys on the num pad, if you don't have a Num Lock key then simply use the numbers above the letters on the keyboard. Or go out and buy another keyboard, they're cheap. Duh!

    Just because you don't use the Num Lock button, a lot of us do use it for the other functions, page up, page down, etc.  As for buying another one, speaking for myself, I barely even ha enough money to replace a computer that has died (and could only do so because of the "special financing"), I don't want to have to shell out even more for all the extras that SHOULD COME STANDARD with the thing to begin with.  I don't think having a standard key pad with num lock and other features is asking too much.

  • @Linaik-

    Unfortunately, num lock key is missing from a lot of keyboards these days. If your old keyboard is USB and has num lock and number pad, you can use it with the new PC.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • I really dont mind not having a key, but I would like to know how to turn the numlock on or off.  That would be useful information.

  • @gennighia - That's going to depend on what hardware and version of Windows you have....

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • I'm the original poster.  A couple of months ago, my computer suddenly stopped working.  A Dell service technician determined that the problem was the keyboard--when I plugged in my old keyboard, the problem went away.  He offered to send me a new keyboard.  I explained the problem I noted in this thread, about the lack of a Num Lock key.  He replied that Dell had "determined" that the Num Lock key is unnecessary because many people don't use it, and you can always just use the arrow keys already on the keyboard.  I pointed out that you can make the same argument about the number keys.  He had no response to that.

    He agreed to see what he can do about sending me a keyboard that has a Num Lock key.  A few days later, I received the exact same model I already had, without the Num Lock key.

    I appreciate his help resolving the issue with my computer not starting, but I'm pretty sure that this will be my last Dell computer.  I can't get over their ridiculous stubbornness in removing a key that has been standard on keyboards for decades, not warning people about it in advance, and not responding appropriately to legitimate complaints about it. 

  • I noticed this thread because I was looking for information about the keys that ARE on the KB213 keyboard (three that appear to control the sound - maybe off, down, and up?, three more for video - back, pause/play, and forward?, and the Moon - sleep and wake?).  So far, I haven't come across that information, and presently, the keys seem to be doing nothing.

    I share the concern about the Num Lock key.  I know the BIOS allows me to specify that it be on every time I boot.  I could specify it to be off, I guess, but how do I change the mode during a session?

    And compared to my still functional nine year old Dell keyboard, SK-8110, it doesn't even have an angle adjustment!  KB213 seems like a pretty great choice for the top of the line $1500 XPS 8700 "Special Edition"!

  • http://support.microsoft.com/kb/932875

    Keyboard: US/Euro Dell KB213 USB Multimedia Keyboard

    Does not appear to come with drivers.

    I've had this keyboard on other windows 7 machines without issue.
     
    The Human Interface Device Access service must be running. 
    From the Start - Search box type services.msc and hit enter.
     
    Locate Human Interface Device Access in the list and note if it is Stopped or Running. 
    If it is stopped you double click on it. 
    Be sure startup is set to Automatic and hit apply / OK. 
    Then Start the service.
     
    Then unplug the keyboard from the computer and plug it into a different USB port. 
    Windows notices a new Dell keyboard device and finds the correct driver.
     

    Compatible Parts- M98M2, 0M98M2, HYYGC, 0HYYGC, KB213P, XD31W, 0XD31W

    The DellTM KB213 MultiMedia keyboard features low profile chiclet style keycaps for a pleasurable typing experience. With the convenient multimedia keys it allows the customer to experience a range of benefits at the touch of a button. This product has been tested and validated on Dell systems. It is supported by Dell Technical Support when used with a Dell system.

    Product Features:

    • Multimedia experience with easy accessible keys
    • Featuring Low Profile Chiclets keys


    http://accessories.euro.dell.com/sna/productdetail.aspx?c=uk&l=en&s=dhs&cs=ukdhs1&sku=580-18248


    Manufacturer Part : T2JVK
    Dell Part : 580-18248

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Thanks, SpeedStep.

    If this answers your question, please click  Yes  

    Ron

    Forum Member since 2004

    I am NOT a Dell employee

  • This doesn't seem to be working for me.  I did everything you said--at least, I think I did--but when I plugged the keyboard into a different USB port, it beeped in acknowledgment and resumed accepting input from the keyboard.  But I didn't see any drivers get loaded or anything.  Please let me know if I missed something.  Thanks!

  • The Human Interface Device Access service must be running. 
    From the Start - Search box type services.msc and hit enter.
     

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • Service Name: Hidserv

    Executable Name: svchost.exe -k netsvcs

    Log On As: LocalSystem

    Description: This service provides generic access to specific functions contained within controls collections on HID (Human Interface Devices). It enables the use of predefined hot buttons on keyboards, remote controls and other multimedia devices.

    If the service is stopped or disabled, the buttons on USB keyboards will not function (i.e., back, forward, volume up, down, previous track, next track), nor will the volume buttons on USB speakers.

    Available on:  Windows

    Installed through: Default operating system installation

    Startup type: Disabled

    Service status: Stopped

    This service depends on the following system components:

    Remote Procedure Call

    The following system components depend on this service: None

    IP Port Numbers used: None

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • This information fixes the issue for me.  (I happened to find it independently, but thanks for the helpful post!)

  • Other classes of users are inconvenienced by the absence of the numlock key.   Visually impaired users who depend on the screen reader product JAWS (Job Access With Speech)  are deprived of part of the functions of the product, as the numeric pad cannot be used to switch back and forth "PC mode" and "JAWS cursor mode."    In other words, they are deprived of the ability to use the numeric pad to manipulate the mouse.  

    Instead of using the keyboard shipped with the new computer they purchased from Dell, they must buy an extra keyboard, equipped with a normal complement of key.

  • Thanks, SpeedStep.  Yeah, it is running--it was running the first time I responded to say that it wasn't working for me--and it's still not working for me.

    Thanks anyway.