I had a problem with Windows XP Pro (after running well for 2 years). I formatted the hard drive and re-installed from a Dell re-installation CD.
The PC came up fine, but when I checked Device Manager, I found 4 devices with problems:
Video controller (VGA compatible)
Broadcom NetXtreme 57xx Gigabit Controller
I went to Dell's website, keyed in my Service Tag, and downloaded the drivers for all devices. Some installed correctly, others failed with various symptoms (the Broadcom driver said, after running for a while, "file not found"). I thought maybe the driver was bad, so re-downloaded it, same message. Research of various blogs suggested I download a generic, one-size-fits-all driver from Broadcom; same message, "file not found". Someone suggested the Desktop Software Support driver, DSS. I downloaded that, and installation said "wrong language, get one for your Operating System's language". Since everything is U.S. English, I'm puzzled. I have tried various chipset updates without success. Intel's site wants to install a utility that will run and tell me what I need, chipset-wise, but since I have no NIC card operational, and therefore no Internet connection, it can't report home to mother for the correct driver.
Realizing that installing the drivers could be sequence-dependent, and that installing various versions could have me totally hosed, I'm asking for help. How do I get rid of un-needed drivers, how do I know which ones I DO need, and how do I find the proper sequence for installing same?
Thanks in advance
when you reload windows especially in XP there is a particular order in which you reload your drivers.
That order is shown HERE
The two most imports are the Desktop system software( if there is one listed. Not all systems have this) followed by the chipset driver. These two will set up the necessary communication between the OS and your system hardware.
Now since you have already installed some drivers then you have an option that may or may not work. Since there is Desktop system software listed for your system you will need to boot into safe mode. (tap the F8 key at the Dell splash screen) and install both the DDS and the chipset drivers.
IF this fails then you will need to reformat and reinstall all over again and then follow the correct order..
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