my dell downloads hangs after clicking the register button..

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my dell downloads hangs after clicking the register button..

  • I have been trying to download the driver for my sound cards for 10 days.  The website just hangs when you click on the register button.  I need the chipset driver.  I have no sound.  I also need the THX TruStudio drivers.  I must have deleted these in error.   I have had no sound for a week.  I have spent at least 30 hours on the "best service website" trying to use a feature that was a benefit when I purchased my Studio xps 9100  on 9/30/11.  I have only purchased Dell for my family and I am getting ready to buy another laptop.  If I can't get service how can I expect my kids (two with Dell laptops now) to get help?  I know a moderate amount about computers.  I have run all the Tests... the drivers do not exist on my system for the sound card in the chipset.  I have two folders for the THX TruStudio - on for PC and one for Pro.  They have files in them.  When windows does the troubleshooting it says there is no Audio driver installed.  No virus.  I have tried logging in to get my drivers from my locker on IE9 32bit, 64, google chrome, and firefox.  None work.  I can log into the dell site for support just fine. Please tell me where to go to get  help.  The on line help always puts me back to the download center..... not the locker where I need to reinstall the sofeware from.  I was told this locker was better than getting the DVD's by your sales rep since I could access the locker from any location.  Not quite working that way. I look forward to a quick and through response.  Sending the files I need to me rather than making we go back in would be a pleasant surprise.  I know you did not design the website and I apologize for my lack of patience but I have been without sound for too long.   I lost sound the day before Christmas.  I did receive a note back from one of your tech's explaining the steps to take to get the software over a week ago.  I have followed the steps to the letter...

  • pineappleseller,

    Is you system still under warranty?

    Please repost this question in this forum, http://en.community.dell.com/support-forums/desktop/f/3513.aspx

    CC forum doesn't handle technical issues but this forum will help you..

    If you are still under warranty, I suggest  calling Dell, let them in your system and install the correct driver.

    Zb1

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes  

  • You are using the wrong site. You do not have to register to download drivers. All you do is go to Drivers and Downloads--NOT My Dell Downloads which is for installed and purchased software. Go here and put in your tag, select drivers and downloads and find the drivers you need-- 

    http://www.dell.com/support/home/us/en/19?c=us&s=dhs&cs=19&l=en

  • pineappleseller,

    Your invoice shows we shipped a Resource DVD. The drivers can be found on it. Did you not receive one? If our factory image is still loaded, the drivers should be in C:\DELL\Drivers. There are no Chipset drivers for Windows 7 64bit.

    ALC892 Realtek Audio driver WHQLed version with THX support: R266194.exe

    (Liaison for Desktops, Alienware, Monitors)
    Would you like to be a Dell Community Rockstar?

  • I appreciate the info but I have done that at least 10 times.... same driver.. looks like it is working  restarts and I even see a brief flash of a thx message box.  When it finishes booting the audio (speaker icon) show a red line through it.  I run troubleshooter and it says no audio device found   then may not have detected new hardware....  Just did it again.  Same result.  that is why I contacted Dell over a week ago.  The recommended path was given to me by

    [#Dell Support RequestStudio XPS 9100#DHS#OOW#17] (KMM148993011V27056L0KM)

    Barjinder Singh

    Shift Time 7:00AM to 4:00PM Central Time

    Weekly Offs    Saturday, Sunday

    Dell Technical Support

    He gave me an extremely detailed 5 part list of things I should do.  I followed them.  The first step was

    ou can install any factory installed software  by registering to My Dell Downloads.

    With "My Dell Downloads", you can to do any of the following:

    View all software that was originally shipped with the system.

    Download and install entitled software. Change password for My Dell Downloads account.

    Access My Dell Downloads account through the Dell support website.

    Please open the following link to register to My Dell Downloads.

    downloadstore.dell.com/media  

    OK, so I am at the same place... no audio device installed according to windows 7.... driver downloaded and computer restarted....  Any ideas  on what to do now?    If I reinstall windows will that fix it?  I am thinking that this is not a windows product so I am leery of doing that and losing everything to find out I am in the same place.  

    As you can see from above I have been doing what I was advised to do...  I am game to try anything.  Any help you can give would be appreciated.

  • pineappleseller

    OK, so I am at the same place... no audio device installed according to windows 7.... driver downloaded and computer restarted....  Any ideas  on what to do now?    If I reinstall windows will that fix it?  I am thinking that this is not a windows product so I am leery of doing that and losing everything to find out I am in the same place.  

    As you can see from above I have been doing what I was advised to do...  I am game to try anything.  Any help you can give would be appreciated.

    Sure, I'm sure it would fix it but that's the last thing we want to see you do.  Also, if you had to do it, you would back up all your files before and you would loose nothing..  It would just be a to do.

    Zb1

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes  

  • zbestwun2001

    pineappleseller

    OK, so I am at the same place... no audio device installed according to windows 7.... driver downloaded and computer restarted....  Any ideas  on what to do now?    If I reinstall windows will that fix it?  I am thinking that this is not a windows product so I am leery of doing that and losing everything to find out I am in the same place.  

    As you can see from above I have been doing what I was advised to do...  I am game to try anything.  Any help you can give would be appreciated.

    Sure, I'm sure it would fix it but that's the last thing we want to see you do.  Also, if you had to do it, you would back up all your files before and you would loose nothing..  It would just be a to do.

    Zb1

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes