I recently upgraded my Windows XP to Windows 7, but I get no sound. I have Lab Creative Soundblaster Augigy 2 ZS on Dell Dimension 8400.
Does anyone know where to get the right driver? or to fix this issue?
Dell has not tested Dimension 8400 for Windows 7 .Therefore you will not find Windows 7 drivers for Dimension 8400.
You can try installing the Windows XP driver in compatibility mode.
Download the R92022.EXE from the link above and double click on the file and extract it on the desktop in a folder. Look for setup file in the extracted folder. Right click ‘.exe’ file and click ‘Properties’. Click “install in compatibility mode’. Click on Application and select ‘Troubleshoot Compatibility’. Next, click on ‘Troubleshoot Program’. Click on Program worked in earlier versions of Windows. Click on ‘Windows XP’.Click on ‘Start the Program’. Do not hit ‘Next’ until the installation completes. Once the installation completes, click on ‘Next’.
Please let me know if this helps.
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Dell don't have the Windows 7 Driver but Creative do, get it from them directly here.
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.
Thanks Ravi for the response.
I tried your suggestion, but I ran into installation error as follow:
"Setup did not detect the required components. Setup will exit"
On the other hand I tried a workaround which seems to be working for now. Here is what I did:
1. right-click on computer from the start menu, then select "Manage"
2. from computer management screen, select "Device Manager"
3. from "other devices" right click "Multimedia Audio Controller" and then click on "Update Driver Software"
After completing the driver update, I started getting good sound. For my system "Multimedia Audio Controller" was flagged as not functional.
Driver (its possible that the DELL OEM version Does not work with this driver.)Dell Sound Blaster Audigy 2 ZS PCI Card SB0350 0P7665
Directx June 2010 patch is also usually required.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
thanks for all responses.
I believe the problem was that my Creative soundblaster card was conflicting with another sound card, "SoundMax Integrated Digital Audio". When disable this this card, the soundblaster work fine. When enable it, I get no sound.
The onboard sound would conflict because it uses the same IRQ and IO ports.
If you are installed Windows 7, at first you will not have the sound driver BUT no need to worry when you install the windows 7 updates, it will automatically locate and install your sound drivers. I hope this will help someone.