Alienware "In Production" stage

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Alienware "In Production" stage

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I ordered 2 Alienware 14's no modifications and they've been sitting "in production for a week. How long does this process normally take? Do you build your alienwares by hand?
Verified Answer
  • Hi ,

    Thanks for reaching out to us with your query. I believe we are experiencing vendor related part shortages to fulfill the order with the configuration you've selected, hence the delay. There is no specific time for the order to be in this stage and all orders will be shipped on a first-in-first-out basis. Should you have any other queries with your order, please provide the order number, name on the account, country of purchase through Private Message.

    To send a Private Message, click my User name in blue and Start Conversation.

    Thanks and Regards
    Satya P
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

    If a post answers your question, please click the green "
    Yes" button.

All Replies
  • Hi ,

    Thanks for reaching out to us with your query. I believe we are experiencing vendor related part shortages to fulfill the order with the configuration you've selected, hence the delay. There is no specific time for the order to be in this stage and all orders will be shipped on a first-in-first-out basis. Should you have any other queries with your order, please provide the order number, name on the account, country of purchase through Private Message.

    To send a Private Message, click my User name in blue and Start Conversation.

    Thanks and Regards
    Satya P
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

    If a post answers your question, please click the green "
    Yes" button.

  • A lot of people have been experiencing these problems. This is day #78 (and counting) of waiting for me. Hopefully the various part shortages will be resolved soon (the sales rush can't possibly last forever). Right now their service feels more like a LIFO than a queue.

  • That would have been good to know before I committed to buy. It seems unlikely that in today's age of mass production that a shortage of parts would bean issue, unless a vendor or manufacturer went belly up that I'm unaware of. I think after 60 days I would have cancelled the order. Good luck with getting your system.
  • I've been waiting 5 weeks....   every 10 days the orders get cancelled automatically by thier system, when it is JUST about to hit that actual production part of production...

    On the 7th Order, because they kept making mistakes everytime they remade the orders.. so  technically the 4th order is started now.. at 3 days so far...

    3 orders of cancelled/3 orders of changed status...

    Insane I know . . .



    Could always go out and contact every media outlet in rage and make them hear your story  . . .  trust me, your not the only one experiencing these issues, theres dozens of people Im in contact with, having the same thing. 



    However, I have a Lady named Susan watching and helping me with this order now, from customer support, so maybe things will work out fine.

    I would be a fan of first in first out, in this case, but I keep getting thrown to the end of the list in production from all this. Apparantly they can promise all the expediating they wish but it changes nothing but overnight shipping...once its done... or so ive come to notice. This is not the first time Im getting an alienware, Ive had nearly every model they've made in the last 7 years, laptop wise... though only in the last 2 years have I gone directly to dell to buy them.

     

  • They say I'll get this order by the 20th.... and that the videocards were backordered short on supply...you can google tons of threads saying the hinges or the wifi or the cpu or the screen or the SSD drives are on shortage back order etc..So, I do not think people from DELL are telling the truth, how could they seriously be short on nearly every component....Theres people I know who ordered and got the same model of some of the orders I had placed, and received them, meanwhile Im still waiting, so, it makes little to no sense. If this order cancels for some reason, I'll be extremely. You know the kind of off that doesn't stop until its ruined someone's life..I've gone to many media sites and forwarded long descriptive (seriously, like 6 pages of what the experience has been..) essays on Alienware/dell.. and their service..But, Im not the only one feeling like this are taking too long. This is kind of a big for Dell...  I hope they get their stuff in gear and fix things up all proper and such...Im mixed feelings towards Dell now, for this whole experience... and in the immediate scenario, I'm actually very upset, having waited 6 weeks now...

  • Hi Azmodeth,

    Thank you for posting your comments and observations. We appreciate anyone who takes the time to bring their customer journey to our attention. Please allow me to apologize for any frustration or disappointment you may have encountered as a result of the order delays.

    We strive to provide a great purchase experience for all of our customers. Please understand that a system's shipping date, as provided by a Dell Sales or Customer Care Representative or on the Dell Web site, is an estimate only and is not guaranteed.  Usually, a system or product will ship on or before its estimated shipping date.  Occasionally, however, vendor-related issues may delay the manufacture and subsequent shipment of an order.  Please understand that in such situations, the assembly of your computer cannot be completed until the necessary parts have arrived at Dell.  I apologize for any inconvenience this unforeseen delay may have caused.

    I am happy to look into this delay on your behalf. Please contact me privately by clicking on my name in blue next to my picture, and provide the following information.

    Name:
    Email Address:
    Shipping Address:
    Phone Number:
    Order Number:
    Service Tag #:
    Country of purchase:
    Current country location:
    Reason

    Thanks,
    Lorna

    Customer Care Liaison
    #iwork4Dell
    Would you like to be a Dell Community Rockstar?
    If an answer to your post was helpful, if available, click the YES button under your post

  • Hi Azmodeth,

    I am following up to be certain your concerns have been addressed. If you still need assistance, please provide the requested information.

    Thanks,
    Lorna

    Customer Care Liaison
    #iwork4Dell
    Would you like to be a Dell Community Rockstar?
    If an answer to your post was helpful, if available, click the YES button under your post

  • Just wondering did you guys ever ended up getting your laptop? We ordered an alienware PC and an alienware laptop on the same day, the PC arrives today, 2 weeks ahead of the estimated time and the laptop is still in production stage.  The laptop had minimal changes whereas the PC had a lot of upgrades.  So why is the laptop taking longer than the PC?