Complaint!

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (non-technical) issues

Complaint!

This question is not answered

I have done business with Dell for years! I have spent thousands of dollars with Dell and own seven Dell computers now and would like to continue. That is, if I can speak to someone in America I can understand that has access to my account and real answers for my questions. I do not wish to speak to someone in India or the Philippines that are hard to understand and/or does not have access to my account information. Outsourcing is necessary for some businesses. If you are going to outsource please make it with someone that actually can help us out here with REAL and UNDERSTANDABLE answers!!   

This is very frustrating and makes Dell look very-very bad! You may be BIG! But you are going to get smaller and lose HUGE amounts of money from people that would like to enjoy all of the above stated when they call! Out of shear frustration I hung up today on two phone calls for help with a new purchase when the rep stated they could not access my account information and were VERY hard to understand not to mention they talked so fast I had to constantly ask them to repeat, and repeat what they said. Hopefully, I can get some help? Or I will have to buy from someone else. It looks as though Dell has finally made it impossible to speak with an American!!

David

All Replies
  •  

     Moving this thread to the Customer Care Forum.

     Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Hi David,

    Thank you for posting your comments and bringing your concerns to our attention. Allow me to sincerely apologize for any difficulties you may have encountered in attempting to resolve your concerns.  Dell strives to provide an efficient, first-time resolution for every call.  While I realize that only our future interactions can restore your confidence in us completely, I want to assure you that Dell always aims to provide customers with a satisfying and enjoyable purchase experience.

    As a global company, Dell has expanded its call-center operations into different parts of the world, including Malaysia, Brazil, Canada and India.  We strive to offer every customer the most effective assistance possible. I am truly sorry if you encountered a language barrier while working with any of our internationally partnered technicians.  We realize that verbal communication is the cornerstone of quality telephone support, and we strive to offer every customer the most effective assistance available.

    Dell offers a variety of ways to contact us for assistance rather than calling in for telephone support. In addition to contacting us here on the Dell Community Forum, you may chat with a Dell expert online http://dell.to/112mdKL, contact us via twitter @DellCares or on Facebook http://dell.to/17vq8bl.

    Please contact me privately by clicking on my name in blue, selecting the email icon or Start a Conversation, and providing the following information. I am happy to look into any concerns on your behalf.

    Name:
    Email Address:
    Shipping Address:
    Phone Number:
    Order Number:
    Service Tag #:
    Country of purchase:
    Current country location:
    Reason:

    Thanks,
    Lorna

     

    Customer Care Community Manger
    #Iwork4Dell
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  • Hi David,

    I am following up to be certain your concerns have been addressed. If you still need assistance, I am happy to ask a sales representative to contact you. Please contact me privately and provide the requested information.

    Thanks,
    Lorna

    Customer Care Community Manger
    #Iwork4Dell
    Check My Order Status  View Orders Linked to Your Account
    Canada Order Support  Check your shipping and delivery status, find answers to common questions and resolve any issues with the ordering process.
    Chat Live with a Dell Expert - Sales  Open 24x7.
    IdeaStorm  IdeaStorm can help take your idea and turn it into reality. Over 21,381 ideas submitted. 744,904+ votes. 100,851+ comments. 548+ ideas implemented.