Alienware 17 4 Beeps at startup when upgrading the memory...

Alienware Club

Alienware Club
Share your Alienware experiences and join in the conversation with other Alienware users.

Alienware 17 4 Beeps at startup when upgrading the memory...

This question has suggested answer(s)

Hi

I've just got my new Alienware 17... when installing an SSD I noticed that the two memory slots under the cover had no sticks in them so thought I'd upgrade it from the stock 8GB to 16GB RAM, flipping the unit back over and powering on I immediately got a 4 beep error code which I'm guessing is a memory error?

Turned it back over and tried one stick at a time in both slots and got the same issue.

Now I did disconnect the battery when  installing the SSD and each time I removed and added the memory( I can see this new design causing a few ESD melt downs as you are not forced to remove the battery..... anyhow I digress) which leaves me to suspect that there is some kind of BIOS lock or hardware lock preventing me from adding extra memory?

Oh and it is known good memory as I took the DELL branded Hynix memory from my Alienware  M17X R4, the same type in the Alienware 17 and it failed......

Any thoughts, help or suggestions would be appreciated, or maybe a BIOS update to fix it..?

All Replies
  • Hi Oodle,

    Let me first appreciate the fact that you have tried the steps youself to resolve the issue.

    4 beeps indicate RAM Read/Write failure.

    Does the computer work with old memories connected?

    Now, connect the old memory in the next 2 slots leaves the first 2 slots empty and check the status.

    May I know the complete system model so that I can help you better?

    Let me know the status.

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Hello

    Yes of course it works with the old memories connected, however you may or may not be aware that in order to remove the existing factory memory I would have to essentially 'Gut' the whole laptop in order to remove the motherboard and hence the memory, then refit......

    Anyhow I have had some time to do some further testing:

    I have updated the BIOS from A01 to A03, now instead of 4 beeps when connecting the additional RAM I am getting 2 beeps (No RAM detected), on removing the additional RAM the laptop boots ok.

    Now it gets more interesting as I have another Alienware 17 here brought from DELL AU, this one was factory fitted with 16GB of RAM..... maybe you can see where this is going?

    I have also updated this 16GB laptop to A03 BIOS, on fitting the known good memory from my old Alienware M17X R4 I got the same 2 beep error code, removed it and it booted ok.

    I then took the 2 4GB sticks from the 16GB Alienware 17 and fitted them to the 8GB Alienware 17, after a slightly longer than normal pause the laptop booted ok, and detected the new memory.

    So I can only conclude that DELL has somehow 'Locked' the new Alienware 17 laptops to ONLY accept memory made for the Alienware 17.

    I can fully understand as to WHY you have done this, however in such a move surely you are only going to 'Alienate" many many loyal Alienware fans that enjoy modding their gaming systems.

  • What do you mean by "the complete system model" ?

    It is the new Alienware 17..... do you know it?  maybe someone from Alienware support can help me further?

  • So apparently the new Alienware 17 laptops, and I'm guessing all the new models, Alienware 14, Alienware 17 and Alienware 18 have DDR3L memory (1.35V) and it isn't compatible with standard DDR3 memory (1.5V)...... :o/

  • Hi Oodle,

    Were the memory modules purchased from Dell? If yes, kindly private message the order number.  To private message the service tag click my User name and click Start conversation.

    Alienware 17  features four DDR3L memory modules which support up to 1600 MHz, dual-channel DDR3L.

    The system ships with DDR3L memory and is not backward compatible. Even though the slot will accept DDR3 memory, installing DDR3 memory may cause issues such as no POST.

    Alienware 17  has four SODIMM sockets. When all the DIMM connectors are populated, the system has optimum dual-channel performance unless channels A and B have different amounts of memory.

    Also, find the memory configuration below:

    Slot A

    Slot B

    Slot C

    Slot D

    Total Memory

    4096 MB

    4096 MB

     -

     -

    8192 MB

    4096 MB

    4096 MB

    2048 MB

    2048 MB

    12288 MB

    4096 MB

    4096 MB

    4096 MB

    4096 MB

    16384 MB

    4096 MB

    4096 MB

    8192 MB

    8192 MB

    24576 MB

    8192 MB

    8192 MB

    8192 MB

    8192 MB

    32768 MB

    Awaiting your response

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Hi Rajesh,

    Thank You for posting the deatils of how the RAMs add up on the Dual Channel. However i to agree with the findings from Oodle that the RAMs have to be of 1.35V to upgrade the RAM. Are there any Dell recommended modules that we have to use ? I am from India and would like to hear from you as to what your recommendations are for the upgrade.I have a Alienware 17 R5.