Installing windows on an Aurora-R4

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Installing windows on an Aurora-R4

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I just got a new alienware, the Aurora.  After the operating system was done setting up I started installing windows updates.  Then in blue screened, I don't know which update it was installing when it blue screened.

Then when the computer was restarting it blue screened again after the windows loading screen.  Even when I tried booting into safe mode it blue screened.  So I tried re installing the operating system.  But before it actually started installing I got this.

Even when I tried a different install disc it did the same thing.  I tried using the resource disc to get the driver but that didn't work.  I even tried removing different devices like optical drives and hard disc drives to see if one was causing the problem.

Verified Answer
  • The problem here is that all this shouldn't have happened in the first place. I would call phone support in case you have a hardware failure.

    You can run Dell Diags ePSA from F12 on Boot. Be sure it all passes.

    Set BIOS to:

    SATA Mode = AHCI Mode (let us know if you require RAID Mode)

    Boot Mode = UEFI

    That should get you to at least Safe-Mode or better.

    If your Windows is corrupt, try this:

    So, if you are a new user, and wish to do a Recovery instead (and/or wish to keep the Recovery functionality for use later), just watch this video and follow the steps on your system:

    For many users (with a working Recovery partition) this might be a better option. It will easily reset machine to it's original factory install software and OS config. Remember, you can watch it on your smart-phone, tablet, or second computer.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

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  •  

     

     I am moving this thread to the Alienware Owners Club Forum.
      
    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • The problem here is that all this shouldn't have happened in the first place. I would call phone support in case you have a hardware failure.

    You can run Dell Diags ePSA from F12 on Boot. Be sure it all passes.

    Set BIOS to:

    SATA Mode = AHCI Mode (let us know if you require RAID Mode)

    Boot Mode = UEFI

    That should get you to at least Safe-Mode or better.

    If your Windows is corrupt, try this:

    So, if you are a new user, and wish to do a Recovery instead (and/or wish to keep the Recovery functionality for use later), just watch this video and follow the steps on your system:

    For many users (with a working Recovery partition) this might be a better option. It will easily reset machine to it's original factory install software and OS config. Remember, you can watch it on your smart-phone, tablet, or second computer.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • Thanks Tesla I made the "SATA Mode = AHCI Mode" switch and I can now go forward with the install.  I don't know why it was set to RAID in the first place since I never needed that.  I will let you know if the install goes well.

  • Well after a few more blue screens I figured out what was causing that problem.  It was one of the windows updates for USB 3.0

    Renesas Electronics - USB Controller - Renesas Electronics USB 3.0 Root Hub

    Download size: 213 KB

    You may need to restart your computer for this update to take effect.

    Update type: Optional

    Renesas Electronics USB Controller software update released in August, 2012

    More information:

    sysdev.microsoft.com/.../default.aspx

    Help and Support:

    support.microsoft.com/select

    Whenever I try to install that update it blue screens and I can't even restart into safe mode without it blue screening again.  There is a dell driver for that hub that seems to work fine.

  • KyleLechman

    Well after a few more blue screens I figured out what was causing that problem.  It was one of the windows updates for USB 3.0

    Update type: Optional

    Renesas Electronics USB Controller software update released in August, 2012

    Glad you figured it out.

    However, that's why it's optional.

    You can get Optional stuff from Windows Updates, but it's often not a good idea to get your Drivers there (you get those from Dell, AMD.com, etc.)


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.