{MOVED}Alienware M17x R4 black screen

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{MOVED}Alienware M17x R4 black screen

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hi my Alienware M17x R4 laptop boots up to the point just before the login screen fine but then goes off when i uninstall the gpu driver the screen works fine but i cant play any games at all i've tried reinstalling the driver alot of times from different web sites and also tried reinstalling windows can anyone help

David Thompson

PS i have a nvidia 680m gpu

All Replies
  • Try the official GeForce WHQL drivers direct from Nvidia here: http://www.geforce.com/drivers

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    XPS 8500 Special Edition + (Windows 8.1 Update 2 Pro + Media Center) | Sony VAIO F Series SVF15212CXB + (Windows 8.1 Update 2 Pro + Media Center)

  • I have exactly the same issue. Dell technician has tried the Dell Drivers, NVIDIA drivers and the GeForce ones.  Nothing - same result.


    Dell have also replaced the Motherboard (twice) and the GFX card.  Currently my brand new unit is in their Workshop.  Concerning that someone else has EXACTLY the same issue ...


    M17x R4

    3D LCD panel

    16GB RAM


    750GB + 32GB mSATA storage solution

    i7 3720 CPU.


    So - hmmm.. best of luck on a fix.  If they cannot fix in their workshop I will be demanding a new unit.



  • Hello david805thompson,

    If you already reinstalled windows and test different video drivers, send me a PM with your service tag, phone number, paste the link for this thread so I can review your case.

    Karen M.
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty!
    YouTube Logo Check out our disassemble videos on YouTube
    If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

  • I had a similar problem,it was when I let windows updates update the driver all I did was rollback the driver in device manager and now I only get driver updates when nvidia control panel says their is an update from the nvidia program itself, now I have no problems

    Alienware M17X R4 i7 3840QM Crucial m4 512gb ssd+ 500gb+32gb caching ssd for storage Nvidia 675m upgrading to HD 7970